Non-Voice Customer Support Bilingual (Dutch-English)

Job Overview

Join our dynamic team as a Remote Bilingual (Dutch - English) Customer Support Representative, also referred to as a Dutch Happiness Officer. Your mission will be to cultivate happiness and create memorable experiences for our customers.

Key Responsibilities

• Represent our brand and embody its values in every customer interaction by adopting the Strikingly voice and tone.
• Deliver exceptional customer service that generates WOW moments for both new and existing customers across various communication channels, including email, chat, and social media.
• Accurately translate our product information and all customer communications, such as newsletters and lifecycle emails.
• Become well-versed in our product and internal software to efficiently assist our customers.
• Maintain a positive and uplifting attitude in all interactions with customers and colleagues.
  
  

Required Skills

• Bilingual proficiency in Dutch and English.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation and ability to create positive experiences.
• Capability to reflect the company's voice and tone in all communications.
• Proficient in email and chat support systems.
  
  

Qualifications

• Previous experience in customer support or a related field is preferred.
• A demonstrated ability to foster positive customer experiences is essential.
  
  

Career Growth Opportunities

We are committed to your professional development, offering numerous avenues for career advancement and dedicated training programs to enhance your skills.

Company Culture And Values

Our company prides itself on fostering a collaborative and enjoyable international work environment. We value positivity and strive to create meaningful interactions with our customers, making each experience special.

Compensation And Benefits

• Enjoy the flexibility of working from anywhere.
• Benefit from paid leave after one year of continuous employment.
  
  

Join us in our mission of spreading happiness and enhancing customer experiences!

Employment Type: Full-Time