Non-Voice Customer Support Bilingual Chinese

Job Overview

Strikingly, a leading mobile-optimized website builder with a mission to empower individual expression, is seeking a Chinese-English Bilingual Non-Voice Customer Support Agent, referred to as Happiness Officers. Headquartered in Shanghai, China, and supported by prestigious investors like Y Combinator, our dynamic organization values exceptional customer experiences and individual growth.

Key Responsibilities

• Uphold our brand’s personality in every customer interaction by embodying the Strikingly voice and tone.
• Deliver remarkable customer service that creates WOW moments for both new and existing clients through various channels including email, chat, and social media.
• Translate our product and customer communications, such as newsletters and lifecycle emails, into Chinese while moderating translations from others.
• Acquire in-depth knowledge of our product and internal software to assist customers efficiently.
• Foster a positive and uplifting atmosphere in all customer and team interactions.
  
  

Required Skills

• Exceptional bilingual communication skills in both Chinese and English.
• A strong passion for helping individuals with diverse learning styles.
• Excellent problem-solving abilities and analytical skills.
• Prior experience in a customer service role within a fast-paced environment.
• Required technical setup: a working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6 or higher, Core i3/AMD Ryzen 3 or better; and a minimum internet speed of 20Mbps.
  
  

Qualifications

• Professional-level proficiency in Chinese and English.
• A genuine enthusiasm for assisting others and contributing positively to customer experiences.
• Availability for full-time work (40 hours per week).
  
  

Career Growth Opportunities

At Strikingly, we are committed to the career advancement of our employees. As a Happiness Officer, you will have access to various training and growth opportunities that facilitate your professional development and allow you to take on new challenges as your career progresses.

Company Culture And Values

We pride ourselves on cultivating a fun and collaborative international work environment, where every team member is valued and encouraged to contribute to a positive culture.

Networking And Professional Opportunities

Joining Strikingly provides the opportunity to expand your professional network within a supportive community that advocates for individual creativity and innovation while enhancing your skill set through various collaborative projects.

Employment Type: Full-Time