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Engineer II, Field Service - LCMS product

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Taiwan

Offer summary

Qualifications:

Bachelor/Master in Chemistry/Biochemistry/Engineering, 2-3 years field service engineering experience, Essential LCMS experience, Proficient in Chinese and English, Competent in Microsoft Office.

Key responsabilities:

Provide technical service and support for LCMS products
Install equipment and train clients
Investigate faults and ensure performance
Liaise between customers and sales team
Schedule maintenance and recommend spare parts

Thermo Fisher Scientific Biotech: Biology + Technology Large https://www.thermofisher.com/

10001 Employees

HQ: Waltham

See more Thermo Fisher Scientific offers

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Loud Noises (Equipment/Machinery), No eye contacts allowed; prescriptive glasses will be provided, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions, Will work with hazardous/toxic materials

Thermo Fisher Scientific Inc. is seeking a highly motivated Engineer II, Field Service to join our team. As a world-class leader in serving science, Thermo Fisher Scientific's mission is to enable our customers to make the world healthier, cleaner, and safer. With our outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services, we are here to support our customers in solving complex analytical challenges and improving patient health.

Responsibilities:

Provide exceptional technical service, installation, operation, training, and repair of specialized equipment, with a focus on LCMS product service support.
Undertake product installation on client premises and deliver training and technical advice on instrument use.
Investigate difficulties and solve faults arising from operation or utilization, ensuring flawless performance.
Act as a liaison between customers, Sales, and Marketing, ensuring effective communication and collaboration.
Monitor repairs, warranty coverage, and make suggestions for product improvements.
Schedule and carry out planned maintenance calls and perform regular customer visits.
Make recommendations regarding spare parts and assist with equipment monitoring.

Requirements:

Bachelor/Master of Science in Chemistry/Biochemistry, Engineering, or equivalent background, with consideration given to candidates with proven experience.
2-3 years of Field Service Engineering experience, preferably in the pharmaceutical industry or with a research background.
LCMS experience is essential.
Proficient in written and verbal communication skills in both Chinese and English.
Exceptionally organized, with a keen eye for detail and adept at effectively prioritising multiple tasks.
Excellent communication abilities ideal for a role that involves interacting with others.
Self-motivated and proactive in technical and support approach.
Proficient with Microsoft Office.

Thermo Fisher Scientific Inc. is an equal opportunity employer and is committed to providing reasonable accommodations for individuals with disabilities. If you require any accommodations during the application process, please contact us at 1-855-471-2255*. We value diversity and inclusion and encourage all qualified individuals to apply.

Apply today and be a part of our ambitious team at Thermo Fisher Scientific Inc. Visit our website at http://jobs.thermofisher.com to start your story with us.