Field Service Engineer

Job Title

Job Description

Job title:
Field Service En

Your role:
 

Delivery:

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
• The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
• The FSE would also provide Demonstration  Support for the system in the region
• The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
• FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
• The FSE would implement FCO

Selling :

• As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
• FSE would coordinate the process of Spare parts Sales with the Customer
• Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview
• The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.

Service Administration

• The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
• The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
• The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.

Customer Satisfaction

• FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.

  Delivery:

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
• The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
• The FSE would also provide Demonstration  Support for the system in the region
• The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
• FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
• The FSE would implement FCO

• Selling :

• As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
• FSE would coordinate the process of Spare parts Sales with the Customer
• Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview
• The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.

• Service Administration

• The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
• The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
• The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.

• Customer Satisfaction

• FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.

You're the right fit if:

• 5+ years of exp
• Experience in Service, Maintenance and installation.
• O

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.