Job Description
What are the Key Responsibilities:
- Handles complex, non-routine and escalated network-related tickets and tasks.
- Provides consultation to customers throughout the company regarding network systems.
- Leads or participates on projects and initiatives related to network systems design and administration.
- Monitors and performs maintenance of network systems.
- Prepares reports and analyzes trends, issues and metrics related to network performance and recommends courses of action.
- Gathers and analyzes business requirements to design technology solutions that will meet business needs which may include changing or modifying existing systems or researching vendor solutions.
- Responsible for implementation and deployment of technology design including troubleshooting and resolving issues, developing procedures and documentation.
- Responsible for resolving complex network and system problems (e.g., protocol analysis, system errors, interoperability problems).
- Participates in the strategy and development of network architecture.
- Prepares documentation for audits, and participates in monthly releases and disaster recovery exercises; Develops and maintains procedures.
- Responsible for interfacing with other IT teams and business units to troubleshoot and resolve issues related network infrastructure.
What Is Required
- 4+ years’ experience in Network systems design and administration
- Data center platform experience with Cisco ACI or enterprise firewall experience
- Proven ability to troubleshoot and resolve complex network issues using tools such as TCPDUMP, FW Monitor, Packet Capture, or Wireshark
- Must have extensive network operations knowledge and experience.
- Ability to learn from mistakes and apply constructive feedback to improve performance.
- Ability to communicate technical information clearly and articulately.
- High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
- Participation in on call rotation encompassing evenings and weekends occurring approximately every 6 weeks scheduled in advance .
- Related Bachelor’s degree or additional related equivalent work experience IT related field
What Is Preferred
- Hands on automation and scripting experience (Postman or Ansible)
- Experience using Agile methodology
- Bachelor’s degree in related field
- Active CCNP Certification or equivalent certification (upload with application)
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
What We Offer
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.
To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:
Medical, dental, vision, life and global travel health insurance;
Income protection benefits: life insurance, Short- and long-term disability programs;
Leave programs to support personal circumstances;
Retirement Savings Plan includes employer contribution and employer match;
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits available; and
A comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.
To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.
Typical Annualized Hiring Range: 88,100 - 110,100, within a full salary annualized salary range of 88,100 - 143,100
Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.
About Us
At GuideWell, we are committed to making diversity, equity and inclusion part of everything we do. We believe in hiring people who represent the communities we serve while creating a workplace that encourages a sense of belonging for everyone, no matter who you are or where you come from.
From students to former military to seasoned professionals, our family of mission-based companies are stronger because of the unique talents and skills of our employees. We believe everyone’s contribution has the power to help people and communities achieve better health. Find your new team today.
About The Team
Florida Blue, A GuideWell Company, has been providing health insurance to residents of Florida for 75 years. Driven by its mission of helping people and communicating to achieve better health, the company serves more than five million health care members across the state. We are looking for exceptional people who will bring our mission to life and succeed by putting the members first.
