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IAM Operations Manager

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Bachelor’s degree in Computer Science or related field, 5+ years in IAM or infrastructure operations, 3+ years as an Operations Manager, In-depth understanding of IAM principles, ITIL, IAM certifications preferred.

Key responsabilities:

  • Build and guide the IAM Operations team
  • Oversee IAM operations for compliance
  • Lead resolution of critical incidents
  • Collaborate with various teams for smooth operations
  • Identify and implement IAM tools for efficiency
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emagine Large https://www.emagine.org/
501 - 1000 Employees
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Job description

Industry: Pharmaceutical

Work model: 100% remote

Assignment type: B2B

Start: ASAP/1 month

Project length: 12 months

Project language: English

Overview:

Our client is looking for an experienced IAM Operations Manager to establish a world-class Identity and Access Management (IAM) operations service within our Cloud & Corporate Infrastructure. This role is pivotal in transitioning critical IAM services—starting with PKI, DNS, and AD—from external vendors to an in-house team, ensuring consistent, high-quality service delivery on a global scale.

As the IAM Operations Manager, you will manage the day-to-day operations of our IAM Operations Engineers, with responsibilities ranging from service optimization and SLA management to team leadership and process development. You will play a critical role in shaping the future of IAM at Novo Nordisk, collaborating closely with a diverse group of stakeholders, including Service Desk, Security, and Network Operations.

Responsibilities:

  • Build and guide the IAM Operations team within Core Identity Services, including designing processes, documentation, best practices, and on-call scheduling.
  • Partner with the Product Owner in Cloud & Corporate Infrastructure to drive the insourcing initiative, build capabilities, and execute the IAM roadmap.
  • Oversee IAM operations (PKI, DNS, AD) to ensure SLA/KPI adherence and continuous service improvement.
  • Lead the IAM team in fast resolution of critical incidents, conduct root cause analysis, and implement preventative measures.
  • Use data-driven insights from ServiceNow to monitor and enhance performance metrics.
  • Ensure adherence to IAM policies and standards, applying best practices to IAM operations and regulatory requirements.
  • Recruit, train, and mentor IAM Operations Engineers with support from local HR.
  • Collaborate with Network Operations, Security, Global IT, and auditors to ensure smooth operations and compliance.
  • Identify and implement IAM tools, processes, and automation for improved efficiency and effectiveness.

Requirements:

  • Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.
  • Minimum of 5 years in IAM or infrastructure operations in a large, complex organization.
  • At least 3 years in an Operations Manager role, with experience in process setup, on-call support, and level 3 backup support.
  • In-depth understanding of IAM principles, including identity lifecycle management, access management, SSO, MFA, and privileged access management.
  • Familiarity with IAM platforms, directories, monitoring systems, and ticketing tools such as ServiceNow.
  • ITIL, IAM certifications (e.g., CIAM, CISM, CISSP) are preferred.
  • Strong communication, collaboration, and leadership abilities, with a talent for problem-solving and decision-making.
  • Experience in a regulated sector like pharma or banking is advantageous.
  • Proficient in verbal and written English.

We offer:

  • Challenging international projects,
  • Long-term cooperation,
  • Transparently built relations based on trust and fair play,
  • Co-financed benefits: Medicover card, Multisport card.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Team Leadership
  • Collaboration
  • Problem Solving
  • Decision Making
  • Verbal Communication Skills

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