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IAM Operations Manager

Remote:

Full Remote

Contract:

Freelance

Experience:

Mid-level (2-5 years)

Work from:

Poland

Offer summary

Qualifications:

Bachelor’s degree in Computer Science or related field, 5+ years in IAM or infrastructure operations, 3+ years as an Operations Manager, In-depth understanding of IAM principles, ITIL, IAM certifications preferred.

Key responsabilities:

Build and guide the IAM Operations team
Oversee IAM operations for compliance
Lead resolution of critical incidents
Collaborate with various teams for smooth operations
Identify and implement IAM tools for efficiency

emagine Large https://www.emagine.org/

501 - 1000 Employees

See more emagine offers

Job description

Industry: Pharmaceutical

Work model: 100% remote

Assignment type: B2B

Start: ASAP/1 month

Project length: 12 months

Project language: English

Overview:

Our client is looking for an experienced IAM Operations Manager to establish a world-class Identity and Access Management (IAM) operations service within our Cloud & Corporate Infrastructure. This role is pivotal in transitioning critical IAM services—starting with PKI, DNS, and AD—from external vendors to an in-house team, ensuring consistent, high-quality service delivery on a global scale.

As the IAM Operations Manager, you will manage the day-to-day operations of our IAM Operations Engineers, with responsibilities ranging from service optimization and SLA management to team leadership and process development. You will play a critical role in shaping the future of IAM at Novo Nordisk, collaborating closely with a diverse group of stakeholders, including Service Desk, Security, and Network Operations.

Responsibilities:

Build and guide the IAM Operations team within Core Identity Services, including designing processes, documentation, best practices, and on-call scheduling.
Partner with the Product Owner in Cloud & Corporate Infrastructure to drive the insourcing initiative, build capabilities, and execute the IAM roadmap.
Oversee IAM operations (PKI, DNS, AD) to ensure SLA/KPI adherence and continuous service improvement.
Lead the IAM team in fast resolution of critical incidents, conduct root cause analysis, and implement preventative measures.
Use data-driven insights from ServiceNow to monitor and enhance performance metrics.
Ensure adherence to IAM policies and standards, applying best practices to IAM operations and regulatory requirements.
Recruit, train, and mentor IAM Operations Engineers with support from local HR.
Collaborate with Network Operations, Security, Global IT, and auditors to ensure smooth operations and compliance.
Identify and implement IAM tools, processes, and automation for improved efficiency and effectiveness.

Requirements:

Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.
Minimum of 5 years in IAM or infrastructure operations in a large, complex organization.
At least 3 years in an Operations Manager role, with experience in process setup, on-call support, and level 3 backup support.
In-depth understanding of IAM principles, including identity lifecycle management, access management, SSO, MFA, and privileged access management.
Familiarity with IAM platforms, directories, monitoring systems, and ticketing tools such as ServiceNow.
ITIL, IAM certifications (e.g., CIAM, CISM, CISSP) are preferred.
Strong communication, collaboration, and leadership abilities, with a talent for problem-solving and decision-making.
Experience in a regulated sector like pharma or banking is advantageous.
Proficient in verbal and written English.

We offer: