Digital Care Sr. Specialist

Are you passionate about digital transformation and customer care? Do you thrive in a fast-paced environment and enjoy working with cutting-edge technologies? If you are an open-minded professional with a can-do attitude, we have the perfect opportunity for you!

Position: Digital Care Senior Specialist

Role Overview

As a Digital Care Senior Specialist, you will play a key role in transforming our Customer Care operations by leveraging the latest digital technologies. You will be responsible for leading digitalization projects, optimizing processes, and ensuring seamless implementation of innovative solutions that enhance customer experiences. This is an exciting opportunity to drive impactful change in a dynamic and collaborative environment.

Key Responsibilities

• Lead digital transformation projects within the Customer Care department.
• Identify and implement new technologies to improve efficiency and customer satisfaction.
• Collaborate with cross-functional teams to ensure seamless integration of digital tools.
• Develop and execute project plans, timelines, and deliverables.
• Monitor key performance indicators (KPIs) and drive continuous improvement.
• Stay up-to-date with industry trends and best practices in customer care technology.
  
  

Requirements

• 5+ years of experience in Customer Care Operations or Contact Center
• Proven experience with project management and ideally with digitalization.
• Strong understanding of emerging technologies (AI, automation, self-service tools).
• Language: fluent English, preferably Czech native speaker
• Excellent communication, problem-solving and interpersonal skills.
• Proactive, solution-oriented, with a can-do attitude.
• Ability to work in a fast-paced and ever-evolving environment.
• Open-minded and adaptable to change.
  
  

What We Offer 3449

• A collaborative, supportive work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package:
• Flexible working hours/ home office possibility
• 25 vacation days and 4 health days
• Summer/winter vacation contribution
• 11 000 points in Benefit Café,
• Multisport Card,
• Meal Tickets
• Life & Accident insurance,
• Pension plan with contribution (3rd Pillar)