At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
As a Digital Engagement Customer Care Agent, you’ll be a front-line representative of GE Appliances, interacting with both current and potential customers across our family of brands. Your role involves connecting with consumers through various digital touchpoints to provide both pre-purchase guidance and post-purchase support. By engaging customers through the “Ask a Question” and “Ratings & Reviews” sections on our owned websites, as well as other internal and native platforms, you’ll not only resolve inquiries but also drive brand loyalty and create sales opportunities.Key Responsibilities:
Respond Professionally: Address and resolve incoming customer inquiries related to pre-purchase questions, installation requirements, troubleshooting, product care, and complaint resolution.
Engage Through Digital Channels: Resolve inquiries via the “Ask a Question” and “Ratings & Reviews” sections on GE Appliances-owned websites and other platforms.
Identify Sales Opportunities: Recognize and refer sales prospects to relevant teams to convert interactions into revenue opportunities.
Utilize Internal Resources: Navigate systems and resources effectively, including the Knowledge Base, eDoc, Salesforce Service Cloud, GEAppliances.com, SMC, and others as needed.
Follow Protocol: Maintain high standards of protocol and adhere to established guidelines.
Qualifications & Requirements:
Associate’s degree from an accredited institution or equivalent work experience.
Prior experience in customer service or contact centers, ideally with written communication channels or chat-based support.
Strong written communication skills, including grammar, sentence structure, and spelling.
Proficiency in computer applications and the ability to learn new tools quickly.
Team-oriented, positive attitude.
Strong typing skills.
Schedule: Core hours are Monday to Friday, 9 a.m.–5:30 p.m. EST, with training scheduled for 8:30 a.m.–5 p.m. EST over approximately four weeks. Flexibility for evening or weekend shifts during peak times may be required.
Location: Remote, with residency required within 1 hour of Louisville, KY.
Starting Pay: $17.00 per hour.
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At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com
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