Job Title
Delivery Manager I, Contact Center (Hybrid)Job Description
Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students’ lives.
The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
As part of the Contact Center Engineering team, the Delivery Manager I - Contact Center will be responsible for facilitating the overall delivery of Contact Center Technology initiatives while maintaining and evolving Agile best practices ensuring that initiatives support the corporate vision.
The person in this role will have daily responsibility for facilitating and supporting the delivery of a variety of contact center technology solutions, integrations, and related services, ensuring that the Agile framework is followed. The Delivery Manager will work closely with the Product, Development, and QA teams to ensure that user stories are properly defined and that the team has a clear understanding of project goals and priorities. They also organize and lead daily scrum meetings, sprint reviews, and retrospectives, helping to identify and remove any obstacles that may be hindering Contact Center Engineering initiatives.
Primary/Key Responsibilities
Minimum Qualifications
Preferred Qualifications
#LI-KN2
#LI-Remote
Location
Bangalore, KA, IndiaAdditional Locations
Employee Type
EmployeeJob Functional Area
Business Unit
00091 Kaplan Higher EDAt Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.
Diversity & Inclusion Statement:
Kaplan is an Equal Opportunity Employer. All qualified applications will receive consideration for employment with regard to age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, or sex. Our employees’ diverse range of perspectives, ideas, and backgrounds give Kaplan a competitive edge in anticipating and surpassing the needs of our students in today's global marketplace. We are dedicated to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We strongly believe that diversity strengthens our organization, fuels innovation, and improves our capacity to effectively serve our customers and communities. Learn more about our culture here.
Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.
Kaplan is a drug-free workplace and complies with applicable laws.
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