International Contractor - Collections and Billing Specialist

Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are an 11+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 450 different languages.

GLOBO is looking for a candidate outside the United States to fill this Contract. This contract will be for at least 6 months with the possibility to extend.

Primary Goal: This position will be responsible for researching and resolving overdue client invoice issues, taking care to preserve the client relationship, when possible, while also keeping GLOBO’s and LUNA’s outstanding receivables balance to a minimum.

Responsibilities:

Collections:

• Act as the main point of contact for addressing any inquiries and questions related to all overdue receivables.
• Develop financial goals and objectives for receivables collection.
• Develop and produce outstanding balance statements for clients.
• Monitor the work environment for process problems, taking immediate action to document issues, suggest solutions, and report recommendations to the Finance Operations Manager (LUNA) and Customer Billing Manager (GLOBO).
• Compile information on financial process issues and provide summaries to the Finance and Accounting departments.
• Summaries include Aging Reports and Balance Sheet Reconciliation.
• Follow-up and collect on all overdue receivables.
• Work with Accounting and Finance to develop updated collections processes.
• Assist with the creation of client invoices.
• Maintain the LUNA Accounting Support inbox (formerly, Zendesk), GLOBO HubSpot, and AR inbox.

Billing:

• Maintain professional and empathetic customer service relationships with clients.
• Create invoices according to company practices across all service lines; submit invoices to customers.
• Maintain, create, and update master customer files, including name or address changes, and contractual changes in Sage Intacct
• Coordinate and improve upon third party billing process with healthcare providers and managed care organizations including but not limited to (1) entering patient and insurance information from daily patient reports; (2) creating regular weekly reporting for clients; (3) follow up with clients for missing insurance or billing information.
• Communicate process improvement opportunities to accounting leadership and volunteer to lead key initiatives related to billing.
• Perform User Acceptance Testing of system changes as needed.
• Support and embrace opportunities to introduce automation into the order to cash process.
• Perform other duties as assigned by accounting management.
• Assist in the monthly close as needed.
• Manage expense reports and company credit cards.

Supervisory Responsibilities: This position does not have direct supervisory responsibilities.

Required Minimum Education and Experience:

• Associates Degree or Bachelor's Degree in Accounting or related field preferred.
• Complex billing experience - able to bring new ideas to improve our current process
• On-the-job Training to be provided: ISO, Software: Hubspot, Sage Intacct, Quickbooks Online, Atrium, Interpreter Intelligence, Plunet, Boostlingo, Propio, HQ, and various client-specific invoicing portals.
• Previous customer service experience is required. Previous bookkeeping or collections experience required.
• 2-3 years of related collections and billing experience.
• Excellent customer service and communication skills.
• Working knowledge of Sage Intacct or similar business accounting software.
• Strong communication skills.
• Demonstrated ability to analyze processes, identify opportunities and execute improvement projects.
• Demonstrated proficiency with Microsoft Office Suite (Word, PowerPoint and Excel).
• Experience with Google Docs and Apple/Mac Operating System preferred.

Additional Preferred Requirements:

• A strong team player, capable of prioritizing and executing projects in a dynamic, fast-paced environment.
• Ability to communicate effectively, both orally and in writing, with all levels of the organization.
• Ability to work independently in a decentralized environment, without the reliance on direct authority.
• Highest level of personal and professional integrity and ethics.
• High level of initiative, accountability, and follow-through.
• Value strong teamwork and collaboration skills.
• Demonstrated problem solving and decision-making skills.
• Ability to manage multiple initiatives and projects and prioritize needs.
• Strong sense of service and passion for the company and business.
• Authorized to legally work for any employer in the United States.
• Willingness to submit to any requested background checks.
• Fluent in English (additional proficiencies in Spanish or American Sign language are a plus)

Competencies: To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.

• Critical thinking—able to think critically, reason, and apply knowledge learned on the job to the tasks at hand.
• Problem-solving—identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; exhibits creativity and a willingness to try new solutions; and appropriately applies problem-solving techniques.
• Confidentiality—operates with the highest level of discretion and maintains complete confidentiality of all business matters.
• Interpersonal skills—thrives in, and fosters, a team-oriented environment; able to establish strong relationships based on a foundation of trust; is able to easily and confidently work with a diverse constituency in regard to cultural backgrounds, levels/roles, and personality differences; and remains open to others' ideas.
• Oral communication— speaks clearly and persuasively in positive or negative situations and is able to effectively make presentations to small or large groups. Ability to navigate difficult conversations with finesse and empathy.
• Written communication—drafts products with minimal oversight; edits work for spelling and grammar; presents numerical data effectively and accurately; able to skillfully write, read and interpret written information.
• Technical knowledge—possesses a thorough knowledge of all operating systems and programs required by this role.
• Leadership—drives results, establishes and follows fundamental goals; successfully manages and motivates employees; proposes innovative solutions; fosters a success-oriented, accountable environment.
• Planning/organizing—effectively prioritizes and plans work activities; manages time efficiently and effectively; successfully manages conflicting priorities; communicates key objectives and necessary tactics to meet project requirements/goals; proactively identifies and anticipates needs and makes recommendations for implementation.
• Quality control—demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—skillfully adapts to changes, delays, or other unexpected events; manages competing demands, priorities, and deadlines; able to coordinate across various time zones.
• Dependability— self-directed, self-accountable, and self-motivated; meets deadlines; attendance is punctual and reliable; able to take direction, follow instructions, and work independently; solicits feedback to improve performance.