Offer summary
Qualifications:
1+ years of customer service experience, 1+ year of high-volume email experience, 1+ years of chat experience, Exceptional written and verbal communication skills, Strong interpersonal abilities.Key responsabilities:
- Lead customer service team to achieve performance goals
- Assist clients with medical records requests
- Provide coaching and guidance to agents
- Ensure detailed and accurate documentation
- Manage KPIs, SLAs and team performance improvements