Injury Counselor

Location:

Job Description:

U-Haul Risk Management is seeking an enthusiastic, self-motivated Injury Counselor for the handling and oversight of Workers’ Compensation claims. Under the direction of the Workers’ Compensation Program Manager, the successful candidate will investigate new injury claims, then coordinate with local U-Haul management, the injured Team Member, and the Third-Party Administrator to ensure the best possible outcomes. It is crucial this individual is compassionate, empathetic, and has a vested interest in helping team members recover as quickly as possible so they can return to their normal duties. Responsibilities include but are not limited to:

• Assist injured team members to ensure they receive the appropriate level of medical car following on-the-job injuries
• Promptly investigate newly reported work-related injuries to determine compensability
• Maintain appropriate levels of communication with all involved parties
• Thoroughly document essential information on each reported incident in U-Haul claims management system
• Coordinate with local U-Haul management to facilitate Return to Work
• Manage all key components (including medical, indemnity, legal) of each claim to achieve the best possible outcome
• Successfully manage and complete special projects (as assigned)
• Continuously evaluate processes, procedures and tools and make recommendations to further enhance and/or improve

Skills, Requirements & Qualifications:

• Solid understanding of Worker’s Compensation required
• Experience working with RMIS platforms/diary systems required
• Excellent verbal and written communication skills
• Empathetic with a desire to help people
• Strong time management and organizational skills
• Ability to prioritize, multi-task, and work with minimal supervision
• Ability to act and respond under pressure and do so with quality results and professionalism
• Handle sensitive/confidential information and/or data with a high degree of discretion.
• Positive, upbeat, inquisitive, with a “can-do” attitude
• Strong aptitude for technology
•  Proficient with MS Office

U-Haul Offers:

• Full Medical coverage
• Prescription plans
• Dental & Vision Plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program 
• Weight Watchers 
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition reimbursement program
• Free online courses for personal and professional development at U-Haul University®
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days 
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• Subsidized gym/ membership
• MetLaw Legal program
• MetLife auto and home insurance
• Mindset App Program
• 50%Discounts on cell phone plans, hotels, and more
• LifeLock identity Theft
• Savvy consumer wellness programs- from health care tips to financial wellness
• Dave Ramsey’s SmartDollar Program
• U-Haul federal credit union
• Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.   

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.