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Team Lead, Customer Service

Remote:

Full Remote

Contract:

Full time

Salary:

32 - 48K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

High School Diploma or GED, Minimum 3 years call center experience.

Key responsabilities:

Assist in implementing departmental initiatives
Prepare and provide productivity metrics
Manage staffing levels and assign duties
Conduct performance evaluations and attendance tracking
Train staff on new process changes

R1 RCM XLarge https://www.r1rcm.com/

10001 Employees

See more R1 RCM offers

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Team Lead, Customer Service, you will help build new projects while assisting with escalated cases. Every day you will, Prepare, analyze, and provide daily, weekly, and monthly productivity metrics. To thrive in this role you must, develop and coach team members in skills and process to promote quality.

Here’s what you will experience working as a Team Lead, Customer Service:

Assist in establishing and implementing departmental initiatives.
Measure and monitor staffing levels, assign duties and responsibilities as appropriate.
Complete performance evaluations, and track time and attendance.
Troubleshoot and resolve issues with client concerns with a sense of urgency.
Train and educate staff on new process changes.

Required Skills:

High School Diploma or GED.
Minimum 3 year’s experience in a call center environment

For this US-based position, the base pay range is $16.88 - $24.79 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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