Intermediate Fullstack Engineer, Fulfillment: Provision

An overview of this role

The Provision Team at GitLab owns the license delivery process, ensuring that customer purchases are made available to them. We work within the customers.gitlab.com application to integrate data from our sales systems to produce licenses and grants that impact GitLab.com, GitLab Dedicated instances, and self-managed instances of GitLab.

As a Fullstack Engineer on the Provision team, you will help build the web interface and services that connect instances, groups, and specific users to customer subscriptions. You will support the team's ongoing operational concerns triaging customer impacting bugs, and monitoring key integrations for errors in support of GitLab’s compliance requirements. You will help build long-term solutions and architecture to allow GitLab to scale its licensing infrastructure to support more sales and a wider product catalog.

Some examples of our projects: 

• License management for Agile Planning Seats
• Improving the Ultimate Trial experience

What You’ll Do  

• Backend Topics: Ruby on Rails, integration with REST services, and designing GraphQL schemas
• Frontend Topics: Vue.js, Webpacker, SCSS
• Develop solutions to allow GitLab to deliver licenses and other purchased entitlements to customers in a secure, well-tested, scalable, and performant way.
• Use error tracking tools (Sentry, Grafana) to triage, document, and resolve errors between Salesforce, Zuora, and GitLab that impact license generation
• Build customer facing interfaces for applying and managing licenses
• Review and offer feedback on merge requests from other Fulfillment developers
• Collaborate with stakeholders on the Product Management and other application teams to ensure solutions fit their needs and maintain a high bar for quality

What You’ll Bring 

• Experience and proficiency in Ruby, Ruby on Rails
• Production experience with JavaScript
• Experience with Vue (ideal), React, Svelte, and/or Angular
• Familiarity with PostgreSQL(or similar RDBMS systems) in production environments
• Strong curiosity to understand how systems work holistically and how they can be streamlined
• Experience owning a project from concept to production, including proposal, discussion, execution, and monitoring.
• Ability to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose - thorough iterative solutions
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
• Share our values, and work in accordance with those values
• Experience with subscription management or billing systems (Zuora, Salesforce) is a plus 

About the team

GitLab’s Provision team brings together talented engineers from all around the world to build solutions that span multiple systems working across the boundaries between GitLab, our suite of customer management applications, and third-party applications. The Provision team supports feature delivery to both GitLab.com and customers’ Self Managed GitLab instances. We work with teams across GitLab to turn exciting features into monetized products that drive business objectives.

Mission

The Provision group's mission is to provide a seamless customer experience in accessing GitLab subscriptions, add-ons and trials, while providing key license delivery and usage data to internal teams for data-driven insights.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.