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Customer Success Operations Manager II

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Georgia (USA), United States

Offer summary

Qualifications:

Bachelor’s degree in Engineering, Economics or Business,, 4-6 years experience in technology or consulting,, Strong analytical capabilities and problem-solving skills,, Proficiency in Excel and SQL required, BI tool experience preferred,, Excellent presentation skills..

Key responsabilities:

Collaborate with cross-functional teams to ensure customer satisfaction,
Perform analysis on customer data during implementation,
Troubleshoot customer-reported issues and support product testing,
Develop KPIs and dashboards for customer monitoring,
Proactively monitor adoption through scorecards.

Revenue Analytics SME https://revenueanalytics.com/

51 - 200 Employees

See more Revenue Analytics offers

Job description

Looking for the opportunity to support customer-facing teams and help lead key workstreams? The Customer Success Operations Manager executes customer-related analysis and effectively and efficiently troubleshoots customer-reported issues. In addition, they are accountable for partnering with internal teams to support reporting on customer satisfaction through KPI development, analysis, and monitoring.

A Day in the LIfe

Works collaboratively with Customer Success, Sales, Science, and Product to ensure customer satisfaction, loyalty, and advocacy

Consistently performs analysis and interprets customer data during and after implementation with some oversight from leadership.

Supports reporting and proactive monitoring of customer adoption of our products through KPI development and analysis

Effectively and efficiently troubleshoots customer-reported issues and questions, and supports testing of customer-related product changes and improvements with some oversight from leadership

Executes against detailed design to support development of KPIs and dashboards to measure and report customer adoption

Proactively monitors customer scorecards to track adoption, and communicates insights with the Customer Success team

Supports CS, Science, and Product in troubleshooting customer-reported issues, especially those that require data analysis

Who You Are

Bachelor’s degree with strong academic credentials (Engineering, Economics or Business preferred)

4-6 years of experience in technology, product management, or consulting, preferably working in a cross-functional setting.

Proven ability to collaborate with key stakeholders to drive value through new strategies and tactics, and execute on those ideas with minimal oversight

Refined presentation skills with experience communicating complex concepts to a diverse audience

Advanced analytical capabilities and problem-solving skills, leveraging data analysis tools (proficiency in Excel and SQL necessary, BI tool experience is preferred)

Ability to proactively manage multiple commitments and tasks across multiple customers / initiatives

Exceptional leadership skills

Outstanding Benefits & Perks

Competitive base salary

100% paid healthcare including medical, dental, and vision coverage for our employees and their families

100% paid Life insurance, long and short-term disability coverage for team members

401k plan with a generous match and is vested immediately

Company cell phone allowance

Open PTO plan (take what you need!) and 10 paid holidays

Gym membership reimbursement

Flexible work arrangements

Who We Are

A pioneer of Revenue Management, Revenue Analytics is an enterprise SaaS company that partners with Hospitality, Media, Transportation, and Manufacturing and Distribution companies to solve their most complex pricing challenges. By leveraging powerful analytics and deep strategic experience, Revenue Analytics’ next-generation software delivers intuitive answers to help companies perfect their pricing, reclaim missed revenue, and take back their time. To learn more about how Revenue Analytics is recreating Revenue Management, visit revenueanalytics.com or follow us on Twitter and LinkedIn.

Revenue Analytics embraces diversity and is an equal-opportunity employer. We are committed to building a Team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.