This is a remote position.
About Us:
At WorkBetterNow, we provide remote workforce and virtual assistant services to help small businesses run their operations more efficiently. We are looking for a detail-oriented and proactive HubSpot CRM Administrator to join our team and optimize our customer relationship management processes.
Job Summary:
As a HubSpot CRM Administrator, you will be responsible for managing, maintaining, and optimizing our HubSpot CRM system. You will ensure that the CRM is used effectively across the organization, providing support and training to users, and facilitating data-driven decision-making.
Key Responsibilities:
CRM Management: Oversee the day-to-day operations of HubSpot CRM, ensuring data integrity, system updates, and user management.
User Support: Provide training and ongoing support to users, helping them leverage HubSpot's tools and features effectively.
Data Management: Monitor and maintain data quality within the CRM, including data entry, deduplication, and data cleanup processes.
Reporting & Analytics: Create and manage reports and dashboards to track KPIs, performance metrics, and overall usage of the CRM.
Process Optimization: Collaborate with teams to identify and implement best practices and workflow automations to improve efficiency.
Integration Management: Manage integrations with other tools and systems, ensuring seamless data flow and functionality.
Documentation: Develop and maintain documentation related to CRM processes, user guides, and training materials.
Automation: Monitor and troubleshoot data integrity issues, workflow errors, and system performance
Qualifications & Desired Skills:
Proven experience as a HubSpot CRM Administrator or similar role.
Strong understanding of HubSpot CRM functionalities, features, and best practices.
Proficient in data analysis and reporting, with strong analytical skills.
Excellent communication and interpersonal skills.
Detail-oriented with a focus on data accuracy and quality.
Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
HubSpot certification (e.g., HubSpot Administrator Certification).
Experience with marketing automation tools and CRM integrations.
Familiarity with sales processes and customer lifecycle management.
What We Offer:
Competitive salary and benefits package including:
$50 Wellness Benefit after 3-month tenure
18 days of paid time off a year
1 month Maternity/Paternity leave after 1 year of tenure
Fully remote position
Opportunities for professional development and growth.
A collaborative and inclusive work environment with awesome colleagues.
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