Personalization Production Coordinator
About us:
vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 120 retail locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US.
vineyard vines was founded on a state of mind that Every day should feel this good.
You don’t need to be on a beach, by the ocean or on vacation to have Every day should feel this good moments. It’s a state of mind that we all experience, and one where everyone is invited. At vineyard vines, we don’t just live an #EDSFTG life away from our desks—we bring it to work with us, too.
In our stores, at our Harbor Drive headquarters or working remotely, our company culture is fun, encouraging and welcoming to all. We work hard and play harder, and we never take ourselves too seriously. And while we have many company goals, our number one priority is making vineyard vines a great place to work for all employees.
Our team is our family, and we’d never have grown to where we are today without them.
We’re committed to building an inclusive team across all channels, departments and stores within our community. We hope you’ll join us and see what the smiling pink whale is all about
Overview:
Reporting into the Wholesale Operations Sr. Manager, we are looking for an Accessories Coordinator to support the Personalization Ops mission, which is to create a best in class customer experience through a seamless process which maximizes operational efficiency, production quality and delivers an industry leading turnaround time.
We aim to achieve this through diligent maintenance of our self-serve front end, structured organization of customer artwork, comprehensive order management, root cause identification of issues, strategic solution guidance, cross-functional collaboration and enthusiastic customer service.
Through these areas of operational excellence, we also strive to maximize our monthly sales output, mitigate operational fallout and deliver that unrivaled customer experience.
Key Responsibilities:
- Maintain subject matter expertise of our end- to end personalization process
- ensure cross-functional handoffs are coordinated and executed properly
- Manage daily order priorities, action items and expected deliverables with Decorator partners
- Identify and investigate root cause of issues and help to guide scalable, strategic solution implementation in order to mitigate recurrence
- Answer system-related inquiries and reporting based on system and process comprehension
- Ensure accurate costs are created during product creation, BC BOM
- Execute product setup of Finished Goods in the Spectrum Admin tool
- Review new customer logos to ensure that desired product is in line with vineyard vines' brand standards and customer expectations
- Review color coordination of logos to specific items ordered
- Assess physical sew outs and confirm customer expectations are met before approving for production
- Own "final mile" of Decorator Work Order preparation and submission, inclusive of production specifications and inventory validation
- Support Sales and other internal partners in execution of order entry and other customer-service related activities
- Handle all customer service inquiries for all Personalization business segments
- Verify contractor invoicing by PO
- Contribute in the audit of customer chargebacks and distinction of root cause
- Bring a positive, proactive, and enthusiastic mindset to the team
What you Bring:
- Knowledge in retail industry; experience in wholesale is preferred
- Working proficiency in systems like Blue Cherry, Cognos, Centric and Repspark, Epicstitch or similar reporting systems, is preferred but not necessary
- Working proficiency in MS office: Excel is mandatory, Google sheets
- Thrives in a fast paced environment
- Excellent customer service and follow through
- Ability to plan, manage time, and make decisions in a fast- paced environment
- Strong verbal and written skills
- Team focused, confident and professional
- Accuracy and attention to detail
- Passion for the vineyard vines brand
Every-day will feel this good because:
- We have a fun-spirited entrepreneurial culture filled with truly "good" people
- We have flexible working hours and work from home days to accommodate your personal life
- We offer a generous employee discount so you can rep our lifestyle on-and-off the boat
- We offer a competitive salary package, 401-K, commuter benefits, and paid-family leave, health savings, flex spending accounts, life & disability insurance
- We have an onsite gym as well as health & financial wellness programs to keep you active
- We offer 2 summer Fridays to take off in addition to a competitive vacation policy & holiday calendar
