Assistant Program Director

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

The Assistant Program Director is responsible for ensuring the successful performance and maintenance of client relations for the assigned contract.

Essential Job Functions:

• Provide leadership and management of direct and non-direct reports
• Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner
• Maintain a strong working relationship with key client personnel
• Partner with the Client on public representation of the NEMT program
  • Jointly attend public meetings, stakeholder workgroups and other meetings at the Client’s request
• Drive accountability on process improvement needed to reduce complaints, maximize operational efficiencies and reduce exposure to contract financial penalties.
• Work with the Call Center to ensure Customer Care Representatives are setting the most appropriate and lowest cost mode of transportation, leveraging public transit and gas mileage reimbursement to the fullest extent possible
• Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
• Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
• Track results of audits per established guidelines
• Ensure all activities are being performed accurately and consistently to meet ongoing contractual and institutional compliance
• Provide development and career guidance to local staff
• Work across all departments to ensure the cost of transportation service delivery is within the budget
• Analyze complaint trends and identify root cause
• Assume the duties of Program Director in their absence
• Other duties as assigned

Location: This position is a hybrid role of in-office at our Warwick, RI location and work from home.

Experience, Education & Certifications:

Required:

• High school Diploma or G.E.D
• Bachelor’s Degree in Business Administration or equivalent experience in a related field
• Minimum of 8- 10 years’ experience in Operational Management
• Experience establishing and managing all aspects of performance management
• Experience managing complex contracts with SLA’s and government compliance
• Experience managing a large team of both direct and indirect reports
• Experience managing employees at all levels of the organization

Preferred:

• Experience with Lean processes; Six Sigma Certification preferred
• Certified Project Management Professional or Associate Certification desired (PMI) preferred
• Previous experience working with Medicaid and/or State programs, preferred

Skills Needed:

• Strong leadership, mentoring and coaching skills
• Strong business and financial acumen
• Strong conflict management skills
• Strong decision making skills
• Strong and effective communication skills
• Strong analytical and strategic planning skills
• Excellent organizational skills with the ability to manage multiple projects
• Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues
• Excellent interpersonal skills and the ability to work with a variety of people and job positions
• Excellent organizational skills with the ability to manage multiple concurrent projects
• Excellent problem solving skills with the ability to anticipate and resolve problems
• Ability to effectively communicate with internal and external customers
• Excellent problem solving skills with the ability to anticipate and resolve problems
• Proficient with Microsoft Office Suite

Benefits:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Flexible Scheduling
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: 65,440

Salary Max: $98,160

• This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.