IT Support Specialist

MedCore Solution, Bizforce's medical division, is seeking a skilled seeking a IT Support Specialist (Permanent Work from Home) professional to join our growing outsourcing/offshoring team. This is a permanent work from home position, allowing for ultimate flexibility and the ability to work from anywhere. As an IT Support Specialist, you will be responsible for delivering high-quality customer support to US based healthcare companies. You will be gathering information from end users, providing technical triage at a basic level, initiating service tickets, maintaining maximum utilization of resources through the dispatch of service requests, ensuring timely follow-up and closure of tickets, and providing exemplary service to our clients. Our team of professionals is dedicated to delivering skilled labor and business processes at affordable rates to our valued clients. As a member of the MedCore team, you will be an integral part of our commitment to customer satisfaction and success.

Responsibilities

• Gather and analyze information about the client’s issue and determine the best way to resolve their concern urgency/impact to business or end user
• Works to improve processes and innovation in regard to how the NOC team operates
• Provides excellent client service during every interaction with clients
• Coordinate schedules of technical staff to ensure maximum utilization of resources
• Provide timely updates to clients and internal technical staff during the resolution process
• Will be called upon to handle level one internal support requests and backup checks and support requests
• Escalates support requests when a client need arises, or an engineering resource requires assistance.
• Dispatches and assigns all support requests to an engineering resource or department based on skillset and capacity.
• Triages all incoming support requests (phone, email, automated, or in person,) to accurately determine the issue and its
• Troubleshoot and resolve technical issues related to software, hardware, and network systems.
• Work closely with other members of the technical support team to escalate complex issues when necessary.
• Document all support requests and resolutions in our ticketing system.
• Keep up-to-date with new technology trends and operating systems.
• Support our clients with remote access solutions.
• Collaborate with management to identify areas for improvement and implement best practices.

Requirements

• Degree holder of Business Administration, Office Administration, Computer Science, Information Technology, or equivalent experience
• Two years of technical support experience in a customer-facing role.
• Ability to troubleshoot basic hardware/software issues, and determine appropriate resources needed for resolution
• Ability to communicate effectively with clients, vendors, and internal staff
• Ability to work in a fast paced, customer service driven, team environment
• Working knowledge of Windows and Apple operating systems.
• Experience with VoIP systems and remote access solutions.
• Excellent written and verbal communication skills.
• Ability to work efficiently and multitask in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Proficient in Raintree
• Knows Windows, and Chromebook support 
• Wireless connectivity support 

Benefits

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

Permanent Work From home

Full-time position - 40hrs/wk

Permanent Weekends Off

Great Company Culture and No Micromanagement