Center of Excellence, Director

Center of Excellence, Director

London UK

Full-time

Must: 2-3 days onsite London per week

Who we are, who we are looking for and why are we interested in you: 

We are Behaviorally, Inc., the #1 global market leader in digital shopper marketing. With decades of experience and category expertise in shopper research, we apply our unique behavioral framework and a digital-first approach to help clients navigate the uncertainty of a changing retail environment. We help brands make better shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.

As we tackle our ambitious growth goals, Behaviorally is looking for exceptional people who can join our passionate research teams helping some of the world’s largest brands to understand, predict and influence consumer choice. 

What You Will Do as a Key member of our Team: 

RESPONSIBILITIES

• Team: Build and develop cross regional team (covering work from Behaviorally offices in the UK, France, Switzerland and Germany) that implement tech enabled market research projects in line with corporate standards/protocols 
• Workload Management: Ensure team well positioned to seamlessly deliver all aspects of each Behaviorally product necessary for a successful client engagement  
• Workflow Management: Ensure project execution is in accordance with corporate processes and are in line with corporate priorities/strategies 
• Product Quality: Ensure team consistently & efficiently delivers a quality research experience and deliverable to internal and external stakeholders meets/exceeds satisfaction KPI targets 
• Process Optimization: When/where necessary, proactively create, refine, and/or enhance processes (in collaboration with leadership)

OWNERSHIP  

• Consistent on-time and high-quality Europe CoE project delivery 
• Project execution in compliance with corporate central protocols  
• Documentation and development of Europe team processes, protocols and procedures  
• Monitoring and refinement of workflow to ensure maximum operational efficiency 

EXPECTATIONS 

• Proactively drive workstreams to completion and refine/optimize when/where necessary 
• Leverage technical innovation/automation where possible to drive improvement 
• Set, monitor, report & improve performance of team KPIs (in collaboration with leadership) 

Desired skills and experience 

 To qualify and succeed, in the challenging but rewarding world we do business in, you will need:

• Bachelor’s degree in business analytics, economics, mathematics, statistics, social sciences or related field such as, marketing or psychology
• 5+ years of experience…
  1. Developing & leading a team 
  2. Answering client business questions and providing recommendations that drive positive business outcomes for our Fortune 500 client
  3. Leading organizational changes/systems/processes/protocol enhancement 
• A flair for building and nurturing relationships with clients and internal stakeholders  
• Excellent verbal and written communication skills

• Conversational & Written French and German a plus

• Ability to think creatively and strategically 
• Strong detail-orientation with ability to manage multiple work streams
• Self-motivated, comfort with ambiguity and proactive problem solver

Note: we view the above section as a guide, not a checklist. We encourage you to apply even if you do not satisfy every single bullet on this list! And tell us other things you have done, leading up to this opportunity, like internships and extracurricular activities that demonstrate you are the exact right candidate one for us! 

What Else Can We Tell You? 

Additional things to keep in mind when considering a career opportunity at Behaviorally: 

• We are pretty transparent about what matters to us. Our progress against our mission, values, goals, accountability metrics and KPIs all the way up to our senior leaders are visible and available for everyone, anytime, anywhere. You will always know where we (and you) stand. 

• You will feel taken care of, whether it is competitive benefits, personalized training, development and mentorship or those important additional factors that some may take for granted (competitive wages and benefits, flex time or remote working policies etc.) We know how much these matter when you are choosing a place in which you will spend the majority of your time, building your career. 

• You will feel part of a team that welcomes, feels, and behaves like you. We take great care recruiting someone like you, so you can rest assured that we have done the same with the team you are joining. They too are bright, curious, reliable, candid, optimistic, and supportive of each other.  The team you join is as much dedicated to seeing you succeed as they are committed to the goals of the company and the clients we serve.

The chosen candidate will work within our Result Orientated Work Environment (ROWE) and be offered a generous benefits and compensation package which includes the following:  

• Medical, Dental, Vision
• Life Insurance & Short-Term and Long-Term Disability 
• FSA for both Health and Dependent Care 
• Commuter/Parking Benefits 
• Company Matched 401k Retirement Plan 
• Paid Time Off (PTO) 
• Unlimited Sick Time 
• Annual Bonus Incentives
• Tuition Reimbursement

We also recognize our employees through Employee Recognition Programs and Company Sponsored Events. 

Our ethical commitment to you and all our employees: 

At Behaviorally, we are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law.