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Customer Service Agent - Healthcare Industry

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Meticulous attention to detail, Proven experience in file management, Basic understanding of healthcare compliance, Excellent customer service skills, Proficiency in office software.

Key responsabilities:

  • Manage data entry with precision
  • Maintain efficient filing systems
  • Spearhead compliance tasks
  • Provide top-notch customer support
  • Collaborate with various departments
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BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
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Job description

This is a remote position.

Role Name: Customer Service Agent - Healthcare Industry

Schedule:

  • 40 hours per week, Monday to Friday 8 AM to 5 PM 1 hour unpaid break

Client Timezone: Minneapolis, Minnesota

Client Overview

Be part of a cutting-edge healthcare organization that’s setting new standards in wellness services. This innovative company is dedicated to providing top-tier care while maintaining the highest levels of operational efficiency. As they continue to grow, they’re seeking detail-oriented professionals to support their mission of improving lives through exceptional healthcare services.

Job Description

Step into a vital role as a Customer Service Agent in this progressive healthcare company. You’ll be the backbone of our operations, ensuring smooth administrative processes while delivering outstanding customer support. This position offers a unique blend of behind-the-scenes operational work and client-facing interactions, perfect for someone who thrives in a detail-oriented environment and enjoys making a tangible difference. You’ll play a crucial role in maintaining the organization’s efficiency, compliance, and customer satisfaction.

Responsibilities
  • Manage data entry with precision, maintaining accurate and up-to-date records
  • Develop and maintain efficient filing systems to ensure easy access to critical information
  • Spearhead compliance-related tasks, ensuring all documentation meets healthcare industry standards
  • Provide top-notch customer service, addressing inquiries with patience and professionalism
  • Track and organize important information and referrals to support business growth
  • Contribute to the continuous improvement of administrative processes
  • Collaborate with various departments to ensure seamless operations
Requirements
  • Meticulous attention to detail and high accuracy in data entry and record-keeping
  • Proven experience in file management and organizational systems
  • Basic understanding of healthcare compliance regulations, with a willingness to learn more
  • Excellent customer service skills, including patience and problem-solving abilities
  • Proficiency in office software and management tools
  • Strong written and verbal communication skills
  • Ability to work independently and as part of a team
  • Experience in healthcare administration is a plus
  • Commitment to maintaining confidentiality and adhering to HIPAA regulations

Independent Contractor Perks
  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

ZR_17284_JOB

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Customer Service
  • Teamwork
  • Organizational Skills
  • Detail Oriented
  • Problem Solving

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