Customer Service Agent - Healthcare Industry

This is a remote position.

Role Name: Customer Service Agent - Healthcare Industry

Schedule:

• 40 hours per week, Monday to Friday 8 AM to 5 PM 1 hour unpaid break
  

Client Timezone: Minneapolis, Minnesota

Client Overview

Be part of a cutting-edge healthcare organization that’s setting new standards in wellness services. This innovative company is dedicated to providing top-tier care while maintaining the highest levels of operational efficiency. As they continue to grow, they’re seeking detail-oriented professionals to support their mission of improving lives through exceptional healthcare services.

Job Description

Step into a vital role as a Customer Service Agent in this progressive healthcare company. You’ll be the backbone of our operations, ensuring smooth administrative processes while delivering outstanding customer support. This position offers a unique blend of behind-the-scenes operational work and client-facing interactions, perfect for someone who thrives in a detail-oriented environment and enjoys making a tangible difference. You’ll play a crucial role in maintaining the organization’s efficiency, compliance, and customer satisfaction.

Responsibilities

• Manage data entry with precision, maintaining accurate and up-to-date records
  
• Develop and maintain efficient filing systems to ensure easy access to critical information
  
• Spearhead compliance-related tasks, ensuring all documentation meets healthcare industry standards
  
• Provide top-notch customer service, addressing inquiries with patience and professionalism
  
• Track and organize important information and referrals to support business growth
  
• Contribute to the continuous improvement of administrative processes
  
• Collaborate with various departments to ensure seamless operations
  

Requirements

• Meticulous attention to detail and high accuracy in data entry and record-keeping
  
• Proven experience in file management and organizational systems
  
• Basic understanding of healthcare compliance regulations, with a willingness to learn more
  
• Excellent customer service skills, including patience and problem-solving abilities
  
• Proficiency in office software and management tools
  
• Strong written and verbal communication skills
  
• Ability to work independently and as part of a team
  
• Experience in healthcare administration is a plus
  
• Commitment to maintaining confidentiality and adhering to HIPAA regulations