About Lowe's:
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe’s India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe’s customers. Lowe’s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe’s India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, www.lowes.co.in.
About the Team
This role is critical in ensuring the accurate processing and review of freight-related transactions, with a strong focus on handling disputes, processing returns and verifying proper documentation. Responsible to work cross functionally across business teams, product and technology to meet business requirements, Build effective Reporting of the Process, Responsible to partner effectively with stakeholders and partners in the US (Mooresville/Boucherville) team , Establish right Workflow, DTP Management, Compliance, Staffing, Quality, Technology to have a smooth Operations, Establish, maintain and communicate metrics and progress on all AP activities Institutionalize right metrics to drive Operational Excellence & Efficiency, Establish well defined processes that drive strong results, Improve Internal workflow and maintain optimization and build efficient process mechanisms, Build Business Continuity Plans that addresses all probable risks The ideal candidate will demonstrate strong analytical skills, be comfortable working with financial systems, and maintain a keen eye for compliance and accuracy in freight billing and reconciliation.
Job Summary:
This role focuses on processing Freight Invoices, Handling Disputes, training team, Returns reviewing for proper documentation and approvals received and invoices received in system.
Knowledge of an organization's billing requirements and the ability to utilize the proper tools and follow accounts payable practices and procedures. Processes accounts payable transactions as a regular part of daily work. Prepares purchase orders, invoices, receipts, debits, credits and adjustments. Assists in processing discounts and special invoices. Verifies that goods and services were delivered as promised. Explains current accounting practices and closing cycle procedures and requirements.
Roles & Responsibilities:
Core Responsibilities:
Finance:
- Ensure all assigned unpaid invoices, disputes & returns are resolved in a timely manner.
- Mentor and support to the team to complete the activities on day-to-day basis without effecting TAT/SLA.
- Process all invoices assigned are completed with set accuracy and productivity.
- Prioritize the ageing and urgent requests on regular basis
- Analyze root causes of errors and implement corrective measures for future mitigation.
- Provide regular data reports (daily, weekly, monthly).
- Serve as a subject matter expert, mentor, and backup for the Ops Lead.
- Assist the Ops Lead with dispute handling and encourage team risk-taking.
- Suggest and drive process improvements.
- Manage and support additional workloads as needed, even beyond the primary process.
- Develop and maintain trackers for self and the team.
- Proactively participate in calls with partners, sharing and receiving process updates.
- Take advantage of training opportunities to enhance skills and knowledge.
- Collaborate with Ops Lead and partners to address challenges, exceptions, and process updates with proper documentation.
- Review and resolve process exceptions and discrepancies in a timely manner.
- Act as the primary point of contact between internal teams and external partners.
- Assist in updating documentation like DTPs, SOPs, FAQs, and audit requirements.
- Maintain a strong understanding of accounting processes while managing multiple tasks efficiently.
- Ensure high levels of responsibility, accountability, accuracy, and efficiency.
- Achieve productivity, accuracy, and deadline targets for both the team and the process.
- Maintain effective communication with stakeholders for smooth operations.
- Demonstrate excellent verbal and written communication skills, especially in developing process documents for management.
Education Qualification & Experience
- Education level: Bachelor's Degree, MBA
- Field of Study: Business, Finance, Economics, Accounting or a related field
- Min of 6+ years of experience
Skill Set Required
Primary Skills (must have)
- Strong analytical skills
- Proficient in Microsoft Excel
- Knowledge of accounting principles and Accounts Payable processes
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- High degree of accuracy, attention to detail
- Ability to understand and maintain utmost confidentiality of data
- Excellent analytical, problem solving and decision-making skills
- Effective verbal, listening and written communication skills
- Effective organizational, stress and time management skills
- Demonstrates a sense of urgency and ability to meet deadlines
- Ability to work independently or as a team member
Additional skills
- Prior experience with accounting software and online platforms: JDA, Imaging/Open Text, PeopleSoft, Mainframe/ Blue zone, MS Access Database etc.
- Working experience in ERP environment (Oracle, Peoplesoft, SAP, S4 Hana etc.)
- Able to handle supervisory responsibility if necessary.
Stakeholder Interactions
- Business teams and counterparts at the head office
- IT functional and support teams
- Finance management teams
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
