MiCAL 988 Crisis Specialist

Description

• Provide crisis support to 988 callers
• Login to helpline applications
• Respond to incoming calls of varying crisis nature
• Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
• Employ de-escalation techniques to assist callers in crisis
• Take Michigan calls from the National Suicide Prevention helpline and 988 helpline
• Coordinate with EMS or police to complete active rescue as needed
• Document each encounter while in-call
• Conduct follow-up calls to ensure successful access to services
• Collaborate with Shift Supervisor and other MiCAL staff to provide or receive support
• Maintain high level confidentiality while performing all duties
• Fulfill any additional duties as assigned - Uphold strict confidentiality in all tasks performed

• Permanent year-round Michigan residency
• High School Diploma or GED equivalent
• Minimum 1 year of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

• Non-Profit mission-driven, person-focused environment
• 100-hour Crisis Intervention training
• Opportunity for professional growth
• Team oriented environment
• An organizational culture of mental and behavioral health support for all

• Generous Paid Time Off
• Shift premiums
• Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)
• Competitive wages