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Member Support Specialist

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Salary:

22 - 23K yearly

Experience:

Mid-level (2-5 years)

Work from:

New Jersey (USA), United States

Offer summary

Qualifications:

Minimum of 2 years customer service experience, Strong attention to detail, Excellent written and verbal communication skills, Typing speed of 40-55 WPM, High school diploma required; college education preferred.

Key responsabilities:

Address and resolve member inquiries
Troubleshoot App and Device issues
Document and update member records
Manage multiple member inquiries efficiently

American Customer Care Large https://www.americancustomercare.com/

1001 - 5000 Employees

See more American Customer Care offers

Job description

Job Details

Level: Entry

Job Location: Undisclosed

Salary Range: $11.50 - $12.00 Hourly

Description

Are you passionate about delivering an exceptional member experience?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you!

RESPONSIBILITIES:

Address and resolve members inquiries
Troubleshooting App and Devise Issues
Document and update member records based on interactions
Stay informed about our evolving products and services
Manage multiple member inquiries quickly, accurately, and efficiently

WORK ENVIRONMENT AND WORKSPACE:

Dedicated home office workspace, ideally a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet (direct connection to your router)
Three power connections
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

PREFERRED SKILLS:

Minimum of 2 years customer service experience in a call center environment
Minimum typing speed of 40-55 WPM
Strong attention to detail
Positive and professional demeanor
Excellent written and verbal communication skills
High school diploma required; college education preferred
Experience with diagnosing and troubleshooting Apps and Devices
Previous medical experience a plus

TRAINING:

100% attendance required
Live Remote Training
Systems and Program Training
Full-time, Monday-Friday, dayshift training

AFTER-TRAINING SCHEDULE:

Monday-Friday, afternoon/evening shift

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Ready to make a difference? Apply today and join a team that values your skills and contributions!