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Sr. Applications Developer - Platform Operations

Remote:

Full Remote

Contract:

Full time

Salary:

86 - 108K yearly

Experience:

Senior (5-10 years)

Work from:

Canada

Offer summary

Qualifications:

Bachelor's degree in Information Technology or related field, 3-5+ years of experience in Salesforce administration, Strong understanding of Salesforce features, Salesforce Administrator certification preferred, Excellent communication and interpersonal skills.

Key responsabilities:

Manage user administration and accounts
Conduct regular system maintenance and performance monitoring
Oversee data management and integrations ensuring quality
Develop documentation, provide user training and troubleshoot issues
Support CRM release management and engage with project teams

Skillsoft E-learning Large https://www.skillsoft.com/

1001 - 5000 Employees

See more Skillsoft offers

Job description

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

Overview:

We are seeking an experienced Sr. Applications Engineer to join our Salesforce Platform Operations Teams to support maintaining and optimizing our Salesforce CRM platform. The ideal candidate will have a strong background in Salesforce administration, data management and system maintenance. This role requires excellent problem-solving skills, attention to detail, communication skills and the ability to work collaboratively across departments.

Opportunity Highlights:

As part of the Platform Operations Team, this role oversees user administration by managing user accounts, roles, profiles, and permissions while addressing password resets and login issues.
They will conduct regular system maintenance, including database cleanup, monitoring performance, ensuring system uptime and overall health.
Monitor the level of technical debt and ensure tech debt is removed in parallel with adding new capabilities to maintain a future upgradable platform.
Data management duties involve overseeing data feeds, bulk imports/exports of data, integrations, and ensuring data quality and compliance.
Customization and configuration tasks include handling new demand, developing custom objects and workflows, and updating user interfaces.
This role will work on tasks partnering with other global team members in support of enhancement, maintenance, upgrades and break fixes.
Security and compliance responsibilities involve managing security settings and conducting internal audits in support of Sarbanes Oxley controls.
The role requires troubleshooting support for users and managing the ticketing system for issue resolution.
This role will develop and maintain documentation and provide user training on new features as requested and work with users directly to troubleshoot and root cause issues as well we recommend enhancements.
This role will support the management of our release processes, including sandbox refreshes, and stay informed about Salesforce updates. Evaluating, installing, and maintaining third-party managed packages, along with coordinating vendor support, is also expected.
Creating and maintaining accurate reports and dashboards is essential, as is regularly optimizing platform performance.
Will engage with project teams to understand any new changes or project and the impact on the current CRM system, offering insights and managing environment coordination.
This role will also have the opportunity to work on major Enterprise IT projects and programs to support the enablement of new capabilities on our CRM platform.

Skills & Qualifications:

Bachelor's degree in Information Technology, Computer Science, or related experience.
3-5+ years of experience in Salesforce administration and platform operations.
Strong understanding of Salesforce platform features, capabilities and maintenance activities.
Excellent communication and interpersonal skills.
Salesforce Administrator certification preferred.

Target base salary range for this job requisition is anticipated to be approximately $86,000 - $108,000. We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off.

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.