Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s Custody Client Service team.
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.
Team/Role Overview
Custody Client Services is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages talent and diversity
Having relentless focus on our client and their needs is a major facet of our overall Citi transformation and our commitment in serving our client holistically offering them the best services with our footprint across the globe. One of the key pillars of our overall strategy is to provide excellent client experience to our clients. Client Services team plays a crucial role in delivering an experience to Citi Custody Clients that represents banks and its Operational capabilities at the highest standard of professionalism, competence and client centricity.
We partner extensively with a range of internal stakeholders including Client Executives , Product , Sales and Custody Ops; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We are a fundamental to the overall perception of the client of Citi communicating appropriately across our stakeholders and client to make positive change for both internal partners and our clients.
Team/Position Overview:
CCS team supports Global custody working with various global windows servicing client needs across Transaction Management, Cash/FX & Corporate Actions. Team has a global presence primarily providing services from 3 major hubs (Kuala Lumpur, Dublin & Tampa). You will play key role in driving and implementing the newly evolving new target Operation Model. You will provide proactive and par excellence support to our local and international clients. This role requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. Communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
Key Responsibilities:
- Key activities include managing, review and responding to client queries, timely escalation of key client issues to the senior manager, manage client expectations by providing updates & timelines for resolution/completion
- Considered an SME across the Business with regards to Product supported - is considered the person who can answer most questions and will support team to provide solutions to their problems
- Ownership of logging ORE’s at time of identification, perform weekly review with the senior manager, quarterly reviews and regular/ad-hoc reviews of high-risk areas to monitor risk levels and quantify the potential financial exposure related to those risks
- Continuously Identify process improvement opportunities and communicating to management for consideration
- Develops strong relationships across all stakeholders at Citi, along with external clients; responsible for client escalation management including presenting cohesive client satisfaction updates to senior management
- Comfortable investigating root-cause of any issues, client dis-satisfaction etc and escalating to the senior management
Qualifications/Knowledge/Experience:
• Relevant senior level of experience in global financial institutions in Custody Operations
• Extensive Client Service experience
• Proven ability to operate at a senior business analytics level with an excellent understanding of end to end operations processes
• Proven ability to handle complex and sensitive situations and quickly identify and remediate risks
• Excellent written and verbal communication skills with ability to communicate and influence at senior levels
• Strong organizational and project management skills, able to work under pressure and prioritize to deadlines
We offer:
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Operations - Transaction Services
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Job Family:
Asset Servicing
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Time Type:
Full time
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