Offer summary
Qualifications:
Significant experience in customer support pre- and post-sale., Experience in effective complaint management and resolution., Strong people management skills for handling escalations., Fluent in English with excellent communication skills., High ownership and attention to detail..
Key responsabilities:
- Lead Customer Support quality to meet SLAs.
- Manage rotas, resourcing and customer enquiries.
- Enhance post-booking experiences and handle issues.
- Line manage Executives and Interns for support success.
- Analyze queries to advocate for process improvements.