Senior DevOps Technical Support Engineer

Overview of the role:  

The primary responsibility of this role is to troubleshoot services and applications deployed in an AWS hosting environment, utilizing tools such as Prometheus, Grafana, and Loki. Additional responsibility includes focusing on CI/CD pipelines, automation, Jenkins, and service capacity and performance management. 

What you’ll do:  

Troubleshooting and Support: 

• Diagnose and resolve issues with services and applications deployed in AWS. 

• Utilize Prometheus, Grafana, and Loki for monitoring, logging, and alerting. 

• Collaborate with development teams to identify and fix issues. 

• Direct involvement in Incident Management process for L1 and L2 incidents supporting IM team to identify root cause and help systems and service recovery. 

• Monitoring and Maintenance: 

• Set up and maintain monitoring dashboards and alerts using Prometheus and Grafana. 

• Ensure the reliability and availability of applications and services. 

• Perform regular system health checks and maintenance tasks. 

• Service Capacity and Performance Management: 

• Monitor and manage service capacity and performance. 

• Analyze performance metrics and implement improvements. 

• Conduct capacity planning and scaling activities. 

Monitoring and Maintenance: 

• Set up and maintain monitoring dashboards and alerts using Prometheus and Grafana. 

• Ensure the reliability and availability of applications and services. 

• Perform regular system health checks and maintenance tasks. 

Service Capacity and Performance Management: 

• Monitor and manage service capacity and performance. 

• Analyze performance metrics and implement improvements. 

• Conduct capacity planning and scaling activities. 

Additional Responsibilities: 

• Participate in development, maintain, and optimize CI/CD pipelines using Jenkins. 

• Implement automation scripts and tools to streamline deployment processes. 

• Improve CI/CD and deployment process by collaboration with development teams to integrate best practices. 

What you’ll bring: 

• Extensive knowledge in using Observability Platforms in place like, Prometheus, Graylog , Kibana, Loki, open Search and be able to create visualization dashboards, performance thresholds and trends identification and alert management.  

• Proficiency in scripting languages like Python and Bash for automating DevOps processes. 

• Strong knowledge of infrastructure automation (IaC) using Terraform and Ansible. 

• Mandatory hands-on experience with Windows/Linux/Mac OS environments 

• Good understanding of relational databases and SQL (MySQL) and using SQL queries for troubleshooting. 

• Experience with CI/CD tools (understanding of distributed system, Jenkins and GitHub Actions) 

• Solid knowledge of code management with GitHub and Bitbucket. 

• Deep knowledge of AWS cloud technologies and services, especially ECS Fargate, EC2, CloudWatch, CloudTrail (knowledge of EKS is a plus). 

• Understanding of cloud architectures in AWS and container-based models like Docker and Podman; Kubernetes and Istio are a plus. 

Skills: 

• Ability to actively listen and thoroughly analyze customer requirements. 

• Good teamwork skills and a hands-on approach. 

• Very good English language skills, both spoken and written. 

• Excellent problem-solving skills and ability to work in a fast-paced international environment. 

• Working closely with Tribes, Squads, Clients and provide technical support and handling escalations for technical incidents. 

• A willingness to participate in on-call rotation for system and incident support if needed. 

• Familiarity with agile development methods. 

Preferred Qualifications: 

• AWS certifications (e.g., AWS Certified DevOps Engineer). 

• Experience with other monitoring and logging tools. 

• Knowledge of infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation). 

• Certification in Linux administration 

• Certification in Jenkins 

About Singular 

Singular is an international iGaming software provider headquartered in Malta, with offices in North Macedonia and Georgia. We provide our platform solutions to some of the most innovative and well-known brands in the sports betting and gaming industry. 

As of 2021, we're part of Flutter International, the world’s leading online sports betting and iGaming operator. Together, we create the future of entertainment – and you can join us too.  

Why choose us 

At Singular, people have access to vast opportunities for career growth and self-development. Our employee benefits package goes far beyond offering the minimum: We support our people in becoming their best version at work and beyond - and our benefits reflect that commitment.  

These are some of the benefits included in our employee package:  

• Generous annual leave 

• Work from home, hybrid, or in the office 

• Private health insurance 

• Paid sick leave 

• Paid maternity & paternity leave 

• Family reward of €1000 

• Performance & referral bonuses 

• Team morale budget 

• Loyalty award 

Equal opportunities 

As a brand of Flutter International, we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences. 

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at  jobs@singular.uk. Your journey with us is focused on ensuring you have what you need to be your best self. 

Learn more about the works we are doing on Inclusion and belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/ 

The Group  

Singular is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE).  

What sets us apart is our world class brands, cutting-edge products, and our international division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online.  

What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.