Operations Service Specialist - Extended Hours

Department:

Job Description:

JOB SUMMARY: As an Operations Service Specialist - Extended, you are responsible for tracking and tracing and ensuring on-time freight pick-up and delivery for national accounts. When there is concern that a customer’s freight may not deliver on time, this role is tasked with transferring the trailer to another driver who is legally capable of finishing the trip. This includes exhaustive research, tactical problem-solving, over-communication to all parties, and follow-through.

This is an Onsite office position at the Stevens Transport corporate Headquarters in Dallas, TX.  

JOB DESCRIPTION: 

Key Responsibilities: 

• Monitoring daily service exception reports  
• Identifying critical loads at risk of delays and researching efficient relay solutions for minimal disruption
• Coordinating timely trailer swaps with nearby drivers using proficient multi-stop routing systems and dispatch procedures
• Confirming load plan adjustments with all relevant parties
• Addressing and resolving any delays or issues during transit to the arranged trailer swap
• Ensuring accurate documentation, including bills of lading, transfer manifests, and shipping records, for all transferred loads 
• Tracking and tracing all relay plans until the successful delivery to the consignee is completed
• Providing regular status updates to customers and stakeholders in a timely manner
• Conducting professional internal and external communications with drivers through phone calls and system messages
• Generating comprehensive routine and ad-hoc reports as required by management
• Collaborating with team members to optimize operational efficiency and customer service  

QUALIFICATIONS: 

Minimum Qualifications: 

• Profound understanding of DOT regulations, rules, and company policies concerning Hours of Service
• Prior experience in transportation coordination, logistics, or supply chain operations
• Exceptional organizational and communication skills
• Ability to thrive in a fast-paced, dynamic environment with rapidly changing priorities
• Strong problem-solving capabilities
• Ability to effectively and clearly communicate 
• Effective and clear communication skills

Preferred Qualifications: 

• Demonstrated ability to excel in an unpredictable, deadline-driven setting
• Preferred: Associates or Bachelor’s degree
• Excellent verbal and written communication abilities
• Proven track record of making sound decisions in routine and emergency scenarios
• Strong leadership qualities with a proactive approach
• Preference for working collaboratively within a team while also capable of autonomous work
• Sharp analytical skills with keen attention to detail
• Basic knowledge of time/distance geography is advantageous 

SKILLS AND ABILITIES:  

• Inventory management 
• Data analysis 
• Tracking and tracing 
• Critical thinking 
• Root cause identification 
• Problem solving 
• Dealing with ambiguity 
• Decision making 
• Probability 
• Research 
• Modeling 
• Contingency planning 
• Relationship building 
• Communication 
• Scheduling and routing 
• Project management 

PHYSICAL DEMANDS:  

•  Prolonged periods working at a desk and engaging with computer systems

Work Experience: 

• 1+ year of operational experience in a corporate setting, preferably in the transportation or logistics industry.

Schedule: Saturday-Friday 4:00pm-5:00am

Workshift:

Education:

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.