Site Reliability Engineer - VAP (Greater Boston Area)

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a Site Reliability Engineer to join our ever-evolving Value-Added Payments Site Reliability Engineering team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About The Team

Our Product and Technology teams are the Worldpayers behind the game-changing products and digital experiences we’re best known for. Striving for better, they never stand still — delivering impactful innovations that power transactions across the world.

The team is part of the application support team for the VAP (Value Added Payments) platform and is responsible for identifying areas for improvement in the application environment which is running all the platform services. While not an on-call team, we proactively provide troubleshooting and investigation of production application/system issues. As a proactive extension of the existing reactive 24 x 7 on-call team, we identify/report larger issues, and work with development teams to design an appropriate solution. We also provide our own fixes for smaller issues to improve the reliability of the system.

What You’ll Own

You will be troubleshooting and investigating production (which runs 24 x 7) application/system issues where stability, reputation management and security are critical to the ongoing success of the business. You will be involved in coordination and implementation of essential production application maintenance tasks and proactively identify improvements and enhancements to working practices. You will interact with engineering groups to assist in design changes to software and/or equipment.

• You will be responsible for providing operational automation support for the eCommerce Value-Added Payments Platform (VAP).
• Play an active role in team initiatives and be accountable for the work committed to.
• Work as part of a team to seek resolution of production tasks.
• Identify areas for improvements and suggest more efficient ways of working.
• Provide development solutions to introduce application improvements.
• Assist with maintenance tasks to ensure our platform remains secure and compliant.
  
  

Where you’ll own it

This position is initially remote (work-from-home), however we expect to open an office at some point in the Greater Boston area (Burlington, MA). Therefore, you should be able to commute to the Greater Boston area so that we can have in-person collaboration when an office is open.

What You Bring

• A minimum of 5 years of experience supporting applications which are written in an object-oriented language (preferably Java) and utilize a relational database
• Experience with SQL and relational database design - preferably DB2 or Oracle
• User level experience with the Linux/UNIX operating system
• Experience with scripting languages such as shell, perl, python, etc.
• A mindset/desire to improve application systems reliability and automate manual support tasks, to facilitate continuous improvement and innovation
• A flexible approach is necessary for the role as determined by production issues
• A proactive approach to all areas of work
• Experience with end-to-end systems development life cycles (SDLC) and standards.
• Experience working on development tasks providing technical solutions to overcome problems
• Track record in delivering work to schedule and specification
• Curiosity – asking the right questions, listening and learning to get better every day.
• Creativity - simplify the complex. Always looking forward to creating a bigger impact for our colleagues and customers.
• Determination - stay open – winning, and failing, as one. Always looking for solutions that add value.
  
  

Preferred Skills

• Eager to learn and improve skillset
• Knowledge of financial industry practices, regulations and operations
• Understanding and awareness of PCI DSS compliance
• Experience with Apache/Tomcat web services
• ITIL Service Management processes
• Automation experience
• Experience in Sprint (Agile) planning activities
• A bachelor’s in computer engineering, computer science or other related discipline or equivalent experience.
  
  

Worldpay Perks - What We’ll Bring For You

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.
• Time to support charities and give back to your community.
• Parental leave policy.
• Global recognition platform.
• Virgin Pulse access.
• Global employee assistance program.
  
  

What Makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.
  
  

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.

Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $98,090.00 - $164,800.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.