Employee Benefits Counselor (Customer Service Representative)

Overview

AssuredPartners in Hunt Valley, MD is hiring for a Customer Service Representative working with the Employee Benefits insurance industry. Do you have experience working in a high-volume customer service environment? Do you enjoy working with clients and gaining the satisfaction of helping others? If you are who we seek, then apply now!

Summary:
This position is r esponsible for day-to-day customer service and enrollment of designated client accounts.

The Ideal Candidate:

• An excellent problem solver, you thrive on making customers happy and coming up with great solutions
• You have a strong sense of teamwork, and you are highly dependable
• You are communicative and able to be effective via written and oral communication
  
  
  

If this sounds like you, we invite you to keep reading and apply!

What You'll Do

• Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)
• Answer and file various email questions of participants and HR contacts through multiple email boxes
• Key client employee enrollment data into internet-based computer system using established office procedures
• Handle diverse customer service situations between employees, employers and insurance carrier vendors in a professional manner
• Process client employee changes and terminations following established office procedures
• Track open carrier or client employee issues and report on progress toward completion.
• Assist client contacts with general insurance rules and compliance
• Review benefit communication material for accuracy and completeness.
• Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.
• Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met.
• Maintain composure and effectiveness under pressure in a deadline driven environment.
• Perform other duties as assigned.
  
  
  

What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:  

• Maryland Resident Base Salary: $43,000 - $48,000 (Commensurate upon experience)    
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options   
• Company match 401(k) plan – 50% up to 6%!  
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers   
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists  
• Pet benefits & discounts   
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners 
  
  
  

What You'll Need

• Call Center experience required
• High-volume work experience preferred
• Outstanding oral and written communication skills and attention to detail
• Strong Phone skills.
• Strong PC skills with the aptitude to learn new systems
• Knowledge of health, life, disability, FSA and HRA plans preferred
  
  
  

Grow, with us

Joining AssuredPartners offers you the opportunity to excel at one of the fastest growing independent companies in the industry. You will experience collaboration with a team that places value in our collective vision and culture of community, respect, and trust. While being encouraged to promote innovative ideas, you will be provided the support to make those ideas a reality. As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees to learn and mentor with top leadership for continued professional and personal development. Additionally, you can count on excellent benefits, a comprehensive PTO plan & floating holidays, uncapped career growth, and the best people in the industry. You can learn more about our career paths and support for DEI initiatives here: https://www.assuredpartners.com/Careers .

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!