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Customer Success Manager

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United Kingdom

Offer summary

Qualifications:

Understanding of revenue enablement opportunities, Experience in account management and customer advocacy, Ability to leverage data insights for decision-making, Familiarity with Gainsight or similar platforms, Proven track record in customer success.

Key responsabilities:

  • Drive product adoption and measurable outcomes
  • Build relationships, showcase impact at events, address concerns
  • Manage personalized engagements and automated tools
  • Collaborate with internal teams for effective solutions
  • Reflect on performance and share insights for growth
Henry Schein logo
Henry Schein XLarge https://www.henryschein.com/
10001 Employees
About Henry Schein
Henry Schein, Inc. (Nasdaq: HSIC) is a solutions company for health care professionals powered by a network of people and technology. With more than 25,000 Team Schein Members worldwide, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. Our Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental laboratories, government and institutional health care clinics, as well as other alternate care sites. Henry Schein operates through a centralized and automated distribution network, with a selection of more than 300,000 branded products and Henry Schein corporate brand products in our distribution centers. A FORTUNE 500 Company and a member of the S&P 500® index, Henry Schein is headquartered in Melville, N.Y., and has operations or affiliates in 33 countries and territories. The Company's sales reached $12.3 billion in 2023, and have grown at a compound annual rate of approximately 11.5 percent since Henry Schein became a public company in 1995.
See more Henry Schein offers

Job description

Job Description

Your Mission:
As a Customer Success Manager, you're the driving force behind our revolutionary solutions, ensuring verifiable outcomes and world-class customer experiences.
Your consultative expertise and tech-savvy approach guarantee customers not only use but thrive on our core products and groundbreaking communication tools.
Why Us: Step into a role where your mastery of a balanced human and tech approach defines not just your success but the success of our customers. Join our dynamic team and be the driving force that shapes tomorrow, seamlessly integrating human touch with digital innovation!Your Impact:
  • Onboarding & Account Management:
  • Account Management: Deep dive into customer outcomes, taking full ownership of driving product adoption of our solutions, resulting in tangible results.
  • Customer Engagement: Build unbreakable relationships, offer insights, and personally showcase solutions' impact at events, spotlighting tangible customer success stories. You will mainly communicate with your customers via phone or zoom and determine their engagement levels.
  • Issue Resolution: Own customer concerns, collaborating cross-functionally for swift, effective solutions that ensure positive outcomes.
  • Data Management: Take charge of personalised engagements utilising automated tools, ensuring proactive, data-driven interactions that drive measurable value and efficiency with a focus on continuously enhancing the customer journey.
  • Customer Advocacy: Personally leverage advocates for new opportunities, actively seek endorsements, and craft compelling case studies highlighting the transformative customer journey.
  • Internal Collaboration: You’ll collaborate with diverse internal teams, engaging with colleagues across the broader HS One portfolio.
  • Daily tasks: Relationship building, issue resolution, managing churn, leveraging technology with a key focus on delivering tangible business outcomes.
Your Traits:
  • Personal Capability: Demonstrate exceptional consultative skills, analyse challenges, and proactively take initiative.
  • Interpersonal Skills: Command effective communication, remain approachable, and foster collaboration.
  • Manage Change: Lead through innovation, be quick to recognise and champion necessary changes, understanding the pivotal role customers play in our success.
  • Focus on Results: Hold yourself accountable, meet deadlines, and relentlessly pursue growth, tying efforts to tangible customer outcomes.
  • Character: Embrace a growth mindset, provide constructive contributions, remain approachable and foster collaboration.
  • Continuous Improvement: Drive efficiency through a dynamic mix of human insights and tech-enabled strategies, consistently analysing performance to enhance the customer journey
  • Reflect & Share: Regularly reflect on performance, identify what worked and share insights with the team for collaborative growth.
Your Background
  • Demonstrated understanding of identifying revenue enablement opportunities
  • Proven success in expanding and nurturing a portfolio of business
  • Proven capability to identify and address customer concerns
  • Consistent track record in developing customer advocates, securing endorsements, and collecting positive feedback
  • Experience in overseeing customer accounts, guaranteeing their success and contentment
  • Demonstrated ability to leverage data-driven insights for decision-making and achieving tangible outcomes
  • Familiarity with Gainsight and/or similar customer success platforms is preferred

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Revenue EnhancementChange ManagementCustomer Success ManagementCustomer AdvocacyContinuous Improvement ProcessIssue ManagementData ManagementAccount ManagementGainsightCustomer Engagement

Other Skills

  • Analytical Thinking
  • Verbal Communication Skills
  • Delegation Skills
  • Results Focused
  • Relationship Building
  • Social Skills
Are you interested?

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