About the team
Selling homes is a complicated process with uncertain timelines. The Seller Consultant team is passionate about changing that. We interact and support sellers to improve their experience, tailoring our approach to meet each customer where they are at in the process. Our team is responsible for delivering an outstanding consumer experience and tapping into our expertise to get every customer moving in unlocking their next chapter. We are central to the B2C mission of integrating offerings across the Zillow platform, making it easier for customers to sell their homes.
About the role
Are you a high-energy team-player with excellent organization and interpersonal skills? Are you motivated to achieve and exceed monthly targets on a consistent basis while providing outstanding service? The Seller Consultant is a highly sociable individual who plays an instrumental role in revolutionizing the way consumers connect with Zillow products and Real Estate professionals. You will be engaged in our dynamic environment and expected to live Zillow Group’s Core Values. If you are ready to work hard, learn, and be challenged to grow and improve- we look forward to talking with you soon.
Responsibilities
- Responsible for handling inbound and outbound calls and written tasks for customers looking to sell and potentially buy homes.
- Directly contact sellers to discover their needs and offer solutions using Zillow’s products and services.
- Help customers navigate obstacles with exceptional communication skills, providing a consultative experience.
- Get customers connected to the right Zillow products (a local Premier Agent partner, OpenDoor for a cash offer, or to ZHL for information on financing their new home after they’ve sold their existing one!) through an understanding of real estate and a dedication to creating a best-in-class consumer experience.
- Deliver an extraordinary customer experience and establish relationships with your customers that create the optimal environment for transactions to occur.
- Drive accountability for yourself and your team through proactive engagement with your results and active involvement in team discussions and initiatives.
- Ensure compliance to real estate norms, policies, and regulations to the highest degree.
- Possess an understanding of the real estate business to be able to accurately identify customers’ priorities and guide them to the right offerings to fit their needs.
- Ability to navigate ambiguity and respond to changes in the business with agility
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
- Ability to thrive in a team environment, excited to share new insights to help the team grow and succeed.
- Internally motivated to achieve results, and you pride yourself on continuous improvement in your work.
- Believe in the principle that crafting strong rapport with customers and colleagues alike is essential to long-term success.
- Obsessed with creating an incredible experience for your customer, acknowledging and sharing barriers that get in the way.
- Understand that process matters, and follow SOPs to ensure consistency in the customer experience.
Qualifications
- Active real estate license(s) in AZ, MI, CA or TX and willingness to acquire licensing in multiple (maximum: 5) states
- 1-2 years experience in a customer-facing role
- 1+ years of sales/demand generation experience
- Must be comfortable conducting both engaging and authentic inbound and outbound sales calls and skilled in discovery, handling initial reluctance, and objection handling.
- Ability to storytell and provide recommendations to sellers that meet their needs through establishing trust in Zillow products.
- Must possess excellent communication skills, knowing how to actively listen and use objections as a space to ask more questions.
- Must be able to interact with 3rd party stakeholder information and processes with integrity.
- Quick and flexible learner
- Excellent problem-solving skills with a technical ability to listen and hear opportunities that lead to success for our customers.
- Willing to work flexible schedules that include early mornings, late nights, weekends and holidays
Transferable Skills
Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
