Customer Success Manager

Premise is an on-demand insights company that connects businesses and NGOs with local smartphone users in over 140 countries. Used by some of the leading organizations in the world, Premise's solutions are revolutionizing the data collection market, making it faster, more scalable, and more dynamic to understand our world through the eyes of those who live there. We are backed by some of the top global venture capital investors as we take on legacy market research agencies with a new way of thinking about the world – removing the middleman between those seeking to understand our world and those living there.

With Premise, organizations win. And communities win, too. People can earn more from their opinions and discoveries. They can influence their cities for the better. And, unlike other data sourcing methods out there, they can do it all with full transparency that the data they’re gathering is going to an organization that values it, and values them.

Position Summary

We are looking to optimize the retention of current customers by implementing a sustainable service model, fostering profitable and long-lasting commercial relationships for the company.

Premise is growing, and we are looking to add a Customer Success Manager 

***This is a remote position based out of our Santa Cruz de la Sierra - Bolivia. 

What You Will Do

• Ensure compliance with the budget allocated for repurchase.
• Execute commercial strategies that drive the value proposition for our customers.
• Follow up with other areas regarding the management of the products promised to their customers, ensuring quality and timeliness.
• Make constant visits to assigned customers to present management reports and value propositions.
• Follow up on action plans proposed by customers.
• Respond to customer requests, concerns, or requirements and manage the optimal level of response.

What You Bring Along

• General professional experience: Minimum 2–3 years.
• Professional in marketing, administration, business, or related areas.
• Specific professional experience in areas and industries of mass consumption, market research.
• Excellent Commercial profile and networking in the country
• Skills to handling of objections and requests 

• English B2 

Extras

• Advanced Excel skills (database management, pivot tables, basic functions such as search and conditional).
• Effective presentations (good audience management, good tone of voice, fluency).
• Data analysis and Insights
• Local and remote teamwork