Social Media Assistant - Online Fitness

This is a remote position.

• Part-time position, 20 hours per week (4 hours per day, 5 days a week)
  
• Working hours: 11 AM to 3 PM Miami Beach Time Monday to Friday
  
• Fully remote position
  
• Potential for growth to full-time in the future
  

• Edit and Post Content: Post Client's edited content to Instagram, ensuring optimal engagement times. (Platform: Instagram)
  
• DM Management: Respond to DMs with supportive responses, fitness tips, and encouragement; aim to guide new followers towards booking a discovery call.
  
• Social Media Engagement: Like and comment on posts by women in your target audience to build relationships. (Goal: 10 meaningful interactions per day with potential clients)
  

Client Support

• Community Check-Ins: Respond to any immediate questions in the community chat and track engagement metrics (who’s engaging, who may need motivation).
  

Community Engagement

• Check-In Forms: Review client responses from the weekly check-in forms (Platform: Typeform). Note any concerns and address individual needs.
  
• Weekly Reminders: Send a reminder to all clients to complete their check-in form and upload weekly progress photos.
  
• Fitness Program Adjustments: Confirm all clients have updated fitness programs and provide any needed adjustments.
  
• Content & Education Ideas: Suggest ideas for weekly educational posts in the community chat (e.g., tips on recovery, mindset shifts).
  

Client Onboarding

• New Client Setup: Complete onboarding tasks for any new clients, including sending the welcome pack, setting up their meal plan, cardio regimen, and fitness program on their calendar.
  
• Whoop Tracker Purchase: Ensure a new tracker is ordered and set up for each new client.
  

Metrics for Weekly Tasks:

• Weekly Client Check-Ins Completed: 100%
  
• Active Client Participation Rate: >80% completing check-in forms and progress photos
  

Reporting & Optimization

• KPI Review: Assess engagement metrics on Instagram, discovery calls booked, and client feedback. Suggest content or process improvements.
  
• Client Retention Review: Identify any clients who may need additional encouragement or support based on their recent activity and feedback.
  
• Resource Planning: Evaluate if there’s a need for additional educational materials, workout programs, or challenges in the community to boost engagement.
  

Metrics for Monthly Tasks:

• Discovery Calls Conversion Rate: Conversion of discovery calls to new clients should meet target goals.
  
• Client Satisfaction Rate: Maintain high satisfaction through feedback forms or direct feedback gathered during check-ins.
  

1. Instagram Engagement Rate: Track likes, comments, follows, and DMs that result in discovery calls.
   
2. Discovery Call Conversion Rate: Number of calls booked to new clients acquired.
   
3. Client Engagement Rate: Percentage of clients actively filling out forms and participating in community chats.
   
4. Client Retention: Percentage of clients staying on the program after their initial period.
   

• Proficiency in using computer applications and online platforms
  
• Excellent written communication skills in English
  
• Strong organizational and time management abilities
  
• Ability to work independently and proactively
  
• Familiarity with or interest in fitness and wellness (preferred)
  
• Experience with customer service or client relations (preferred)