Operations Specialist

About Us:

Since its establishment in 1981, Rosedale Livery has earned its reputation as a distinguished leader in luxury transportation. Operating from three strategically chosen locations in Canada, Romania, and the Philippines, our extensive operations underscore our commitment to excellence. Our fleet, with a presence of over 300 vehicles in Toronto alone, extends globally to encompass more than 10,000 vehicles across 1,200 cities worldwide. This expansive global reach stands as a testament to our unwavering dedication, made possible through our extensive network of over 3,800 dedicated local partners, ensuring the highest standards in luxury transportation services. Our stature as an industry leader is underpinned by seasoned management, a cadre of well-trained professionals, and the integration of cutting-edge technology. This powerful combination enables us to consistently deliver exceptional chauffeured services tailored to our clients needs.

Job Summary:

The Operations Specialist at our company will play a pivotal role in maintaining the smooth operation of our chauffeured services. We are looking for an adaptable, tech-savvy individual with exceptional English communication skills.

Key Responsibilities:

AI Dispatch Management:

Supervise our AI dispatch system, ensuring efficient scheduling and operational excellence.

Driver Support:

Assist our professional drivers with information and preparation for their schedules.

Client Liaison:

Handle reservations, inquiries, and feedback in English, demonstrating professionalism and efficiency.

Reporting and Analysis:

Prepare operational reports and provide insights to management.

Qualifications:

* Excellent command of the English language, both verbal and written.
* Quick learner with the ability to adapt to new technologies.
* Strong problem-solving and decision-making skills.
* High level of customer service and attention to detail.
* Basic understanding of AI and software systems (beneficial, but not required).

* High school diploma or equivalent; further education is a plus.