Pharmacy Program Management Sr Analyst - Accredo- Remote

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? We are looking for an Operations Sr Analyst/Primary Program Manager to join our team. This person will be a client facing point of contact for our external partners (i.e. Reimbursement Hubs and Pharma Manufacturers) and act as a liaison between those customers and our internal operations teams.

Here’s how you’ll make an impact: 

• Interact with internal and external partners at all levels the majority of your workday.
• Manage the relationship between your aligned pharmaceutical client(s), their HUBs and their program(s).
• Act as a liaison to answer questions related to Accredo processes, service issues and mitigate any escalations.
• Understand the nuances of how to position Accredo externally in a professional and discreet manner (what to say/not to say).
• Develops strong relationships, instills trust with partners and incorporates a strategic mindset, anticipating potential needs or concerns.
• Own responsibility for the overall health and performance of the program, specific products and services, and provide updates to stakeholders.
• Research, gather, analyze and communicate data efficiently. Identify and track trends, perform root-cause analysis and drive process improvement initiatives.
• Understand and be fluent in key performance metrics for specific specialty drug(s) and assist in expeditiously resolving delays.
• Create presentations and host meetings with operations leaders, account teams, HUBs and manufacturers to review metrics, program performance, support clinical/nonclinical in-services, and QBRs to showcase the value of this role.
• Perform work independently, adapt to a dynamic working environment and be an effective change agent.

What you need to do the job:

• High School Diploma or GED required. Bachelor’s degree a plus.
• 2+ yrs (Accredo) specialty pharmacy related experience preferred.
• 2+ yrs client management, program support, and collaboration with matrix partners.
• 1+ years of managing escalated issues and handling difficult conversations in a clear and professional manner.
• Exceptional communication skills (both written and verbal)
• High attention to detail, impeccable organization, time management, advanced critical thinking and problem solving skills.
• Proven ability to multi-task, prioritize, and support multiple projects while meeting deliverables.
• Proficient computer skills including all Microsoft office applications required. RxHome and CSP familiarity preferred.
• Professional presence while meeting virtually, both on and off camera