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Collection Specialist

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Romania

Offer summary

Qualifications:

First level university degree recommended in business or economics, 2-4 years of experience in collections, Very good written and verbal communication skills, Intermediate computer skills and accounting knowledge, Strong prioritization and organizational skills.

Key responsabilities:

Monitor and manage assigned accounts for timely collection
Investigate and resolve customer disputes And discrepancies
Prepare and analyze collection reports and metrics
Work closely with business and customers on issues
Participate in team meetings on strategies for collections

DXC Technology Large http://www.dxc.com/

10001 Employees

See more DXC Technology offers

Job description

Job Description:

*This is a REMOTE role.*

Ensures that the company converts revenue to cash by collecting accounts receivable. Manages collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.

Responsibilities:

Collections Management:

Monitor and manage assigned accounts to ensure timely collection of outstanding invoices.
Review and assess aging reports to prioritize collection efforts.
Contact customers via phone, email, or written correspondence to follow up on overdue accounts.
Effectively apply trained collection strategies.
Document actions taken and determine future collection steps in a centralized system.
Demonstrate sound judgment, prompt follow-up, and timely structured escalations.

Dispute Resolution:

Investigate and resolve customer disputes and discrepancies in a timely manner.
Work with internal teams to gather necessary documentation and information for dispute resolution.
Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction.
Develop and maintain positive relationships with customers to facilitate resolution of issues.

Reporting and Analysis:

Prepare and analyze collection reports and metrics to track performance and identify trends.
Provide regular updates and reports to management regarding collection activities and status.
Recognizes trends for non- payment and resolves issues by engaging internal partners.
Analyses at-risk customers and recommends account strategies to prevent delinquencies.

Collaboration:

Work closely with the business and customer to address issues and ensure accurate billing.
Build a close relationship with a portfolio of assigned customers (by phone and email).
Recognize trends for nonpayment and resolve issues by engaging internal partners.
Participate in team meetings and contribute to strategy discussions regarding collections and customer management.

Education and Experience Required:

First level university degree with a focus in business or economics recommended or equivalent experience
Typically 2-4 years of experience in collection

Knowledge and Skills:

Very good written and verbal communication, negotiation, and conflict resolution skills.
Intermediate computer skills and accounting knowledge.
Strong prioritization and organization skills; ability to work within deadlines
Good problem solving and reconciliation skills.
Good understanding of collection processes and financial concepts.
Good influencing skills.
Solutions oriented. High customer service orientation
Strong initiative; ability to work independently
Team player
Capability of sharing knowledge
Structured thinker and analytical skills
Comfortable working with numbers
Interest in the economical business sector
Supporter of change
Multicultural working experience is a plus

What we offer:

24 vacation days (+1 every next year, if you use all available ones)
Meal tickets
Voucher Tickets
Private Health Insurance
Benefits Online Platform
Work from home allowance
Full Remote Jobs
Paid referral programme

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.