Commercial Claim Desk Senior Adjuster (Remote)

In this senior-level role, you investigate and maintain complex or highly complex property/casualty claims. You determine liability, secure information, review coverages, arrange appraisals, and settle claims. You may specialize in liability (bodily injury, property) and garage keepers. You will report to an adjusting services manager.

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• You investigate the origin and cause of claims by contacting relevant parties, including insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, and public personnel.
• You identify complex issues and seek assistance as needed, ensuring claims are handled in good faith.
• You manage 3rd party claims under various policy types and endorsements.
• You evaluate damages and negotiate claims with claimants, attorneys, and public adjusters.
• You respond to customer inquiries, make informed decisions, and close files as necessary.
• You interpret and apply policies, leases, by-laws, declarations, articles, and contract coverages to all parties involved in assigned losses.
• You make independent decisions, self-supervise most files, and recognize when to seek assistance.
• You will interpret and respond to customer questions and requests regarding the claim process and status to all parties, answering questions or redirecting as needed.
• You serve as a mentor and subject matter expert for less experienced adjusters.

Specialized Knowledge & Skills Requirements

• You have demonstrated experience in providing customer-driven solutions, support, or service.
• You have proven experience in handling 3rd party liability claims.
• You have experience in managing simple to moderately complex claims.
• You have extensive knowledge and understanding of policies and endorsements.
• You have comprehensive knowledge of each phase of the claim handling process

• Prior experience working in a metrics driven claims environment
• You hold a casualty adjusters license
• 3+ years experience handling General Liability (3rd party) property damage claims
• 3+ years experience handling General Liability (3rd party) injury claims

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.