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Intake Supervisor

unlimited holidays - extra parental leave
Remote: 
Hybrid
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 
West Allis (US)

Offer summary

Qualifications:

Bachelor’s degree in behavioral health or human services field required, Master’s degree preferred, Minimum two years’ experience in healthcare admissions, Supervisory experience with proven results, Knowledge of medical terminology preferred.

Key responsabilities:

  • Lead and manage staff in Admissions department
  • Interview, hire, onboard intake specialists
  • Create and maintain training materials and processes
  • Monitor daily flow and performance of intake department
  • Ensure compliance with regulatory policies and procedures
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Rogers Behavioral Health Large https://rogersbh.org/
1001 - 5000 Employees
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Job description

Summary:

The Admissions Supervisor provides leadership and staff development to the Admissions and Patient Access departments. This position is responsible for leading and improving the overall operational efficiencies, effectiveness, productivity, quality, and staff competence.

Job Duties & Responsibilities:

Demonstrate ability to independently perform all job duties of the Intake Specialist.

Responsible for managing the staff of the campus intake department with duties that include:

  • Interviewing, hiring and onboarding of intake specialists and receptionists and managing FTEs to budget
  • Creating staff schedules, planning for coverage of staff PTO or time away from work, monitoring staff time and attendance and manage labor costs to budget.
  • Provide leadership and support to staff via effective communication and ongoing performance feedback. May provide disciplinary action in accordance with policy and with the support of HR, as needed.

Oversee and support the development of Intake Specialists:

  • Provide the development of and implementation of orientation and training processes for staff.
  • Create and maintain training materials and documentation standards.
  • Coordinate training schedule with applicable stakeholders.
  • Provide continuing education for intake staff members on process and system enhancements.
  • Provide ongoing 1:1 support, coaching and required performance reviews.

  Monitor daily flow of intake department:

  • Collaborate and communicate with internal departments regarding capability and capacity to admit patients.
  • Oversee completion and follow up of daily audits.
  • Review reports to address safety and patient experience with intake process... that need to be completed and timeliness of admission flow.
  • Provide support and guidance to staff members on cases that present with complexities.
  • Ensure staff are adhering to policies and procedures.
  • Maintain communication with leadership team.
  • Collaborate with internal departments and external facilities/referents as it relates access to care.

Assist in resolution of complaints and grievances related to the admissions process:

  • Assist in investigation of incident reports.
  • Resolve complaint calls escalated to leadership and engage manager in as needed.
  • Provide recommendations for opportunities for improvement.
  • Complete other duties as assigned by Campus Vice President of Operations.

Understand and apply policies and procedures in accordance with   external regulatory agencies:

  • Including, but not limited to: Joint Commission, Health Information Portability and Accountability Act (HIPAA), Emergency Medical Treatment & Labor Act (EMTALA), 42 Code of Federal Regulations (CFR) and other regulatory agency compliance regulations.
  • Attend and participate in development opportunities to increase involvement and awareness of regulations.

Conduct self in a professional manner: 

  • Demonstrate organization skills that promote timely response to all inquiries and task completion. 
  • Communicate with all individuals in a positive and professional manner. 
  • Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution. 
  • Communicate concerns up to supervisor and provide solutions for the same. 
  • Attend meetings and is prepared with data
  • Demonstrate a positive and professional attitude toward parties outside Rogers Behavioral Health (patient’s families, visitors, vendors, etc.). 
  • Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control and Employee Health policies and procedures. 

Promote department goals and Mission of Rogers Behavioral Health:

  • Comply with Rogers culture agreements and all Hospital’s policies and procedures.

Additional Job Description:

Education/Training Requirements:

  • Bachelor’s degree in behavioral health or human services field required.  Master’s degree preferred.
  • Minimum of two (2) years’ experience in healthcare admissions or patient access. Supervisory or lead experience within proven results.
  • Completion of required trainings under Rogers’ policies.
  • Electronic medical record software experience.
  • Knowledge of insurance providers.
  • Computer skills (including but not limited to: utilizing multiple platforms, Microsoft applications, basic troubleshooting) required.
  • Knowledge of medical terminology preferred.
  • Knowledge of level of care medical necessity criteria.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

  • Health, dental, and vision insurance coverage for you and your family 
  • 401(k) retirement plan 
  • Employee share program 
  • Life/disability insurance 
  • Flex spending accounts  
  • Tuition reimbursement 
  • Health and wellness program
  • Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Computer Literacy
  • Problem Solving
  • Collaboration
  • Training And Development
  • Coaching
  • Leadership
  • Communication
  • Organizational Skills
  • Time Management
  • Customer Service

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