Client Service Executive

Company Details:

With over 35 years of proven expertise in the workers' compensation industry, Key Risk delivers innovative and responsive solutions that provide our clients the freedom to do what they do best. Offering guaranteed cost options to employers nationwide, Key Risk focuses on delivering products and services within specialized verticals to reduce workers' compensation exposures and deliver industry-leading results.

All products and services are distributed through appointed insurance agents and brokers. Key Risk is a member company of W. R. Berkley Corporation, whose insurance company subsidiaries are rated A+ (Superior), Financial Size Category XV by A.M. Best Company and A+ (Strong), by S&P.

For further information about Key Risk please visit www.KeyRisk.com

The Client Service Executive role focuses on the overall client experience at Key Risk and serves as a workers compensation client liaison. Through strategic planning and the development of target resources, this role is responsible for aligning services to meet the needs of both new and existing accounts. This position includes daily account management tasks focused on ensuring seamless and continuous support.

Key Functions will include but not be limited to:

Primary responsibilities include providing employers and agents with ongoing communications on their workers compensation programs inclusive of claim correspondence, addressing service success/issues and maintaining appropriate documentation and account records. Actively participate in creating and supporting safety and risk management plans to maintain profitable client accounts and proactively apply business strategies to achieve department and corporate goals.

Principle Responsibilities

• Client Onboarding/Service Plan Management
• Welcome Call / Orientation – schedule and conduct meaningful orientations with new policyholders
• Provide claim reporting information and service plan for policy term
• Address questions on PremiumSync/Billing setup
• Introduction and training on the Client Portal
• Provide support in policy setup to include department and location coding
• Support renewal preparation through action items identified in the service plan
• Account Management Responsibilities
• Liaison with client’s claim representative(s)
• Provide claim reviews in alignment with insured service plan
• Ensure panels are up-to-date (where applicable)
• Manage VirtualMD+ utilization
• Manage In-Network Provider utilization
• Promotes Transitional Duty programs
• Leverage and promote additional resources for client program success
• Maintaining client contact records
• Participate in the client management process
• Provide technical and business management support to Key Risk clients
• Virtual training and support
• Scheduling and meeting preparation assistance to Client Experience leadership team for necessary onsite client services and meetings Immediately notify management of large exposures and comply with reinsurance reporting requirement.
• Evaluate client progress to ensure expectations are being met.
• Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts.

• BA/BS Degree
• Proficient in Microsoft office applications
• Workers’ Compensation Claims Adjusting experience required
• Proficient in Microsoft office applications
• Detail orientated and committed to accuracy with a strong sense of urgency and ability to prioritize needs
• Effective interpersonal and communication skills across various audiences
• Demonstrated adaptability, analytical thinking and decision-making skills