Ready to be a Titan?
The Enterprise Implementation Services team serves as the central cog in the setup, configuration, training, and testing of the ServiceTitan platform for the largest and most influential businesses across the Home Services industry.Our impact reverberates throughout the customer journey, directly correlating to the retention and expansion of these high-value customers. Each team member’s ability to develop strong relationships, identify and mitigate risk, drive feature adoption and deliver with consistent and effective communication enables the Enterprise Implementation Services team to achieve at a high level and provide immense value to our customers and the business. We care a great deal about our work, and are sustained by the difference it makes not just for the businesses we work with, but for the thousands of individuals and their families that our software impacts every day.
What you'll do:
Manage multiple tasks, deadlines, deliverables, and expectations of various clients while ensuring they follow project standards and ServiceTitan recommendations. Must be able to handle multiple projects and tasks simultaneously with an organized mindset.
Construct detailed plans for implementation of the project, including scope and key deliverables, as well as required resources to ensure buy-in from client stakeholders.
Consistently update all internal and customer stakeholders on any progress and/or roadblocks to maintain alignment and transparency, while continually driving the project forward to meet established deadlines. Communicate key information on upcoming milestones and execution plans in a clear, concise format leveraging project management artifacts such as (RAID Logs, Project Status Templates)
Develop and foster long-term relationships with customers, built upon trust and having their best interests at heart. This includes managing expectations and navigating through challenging conversations.
Coordinate with cross-functional teams to deliver against defined timelines and partner closely with Project Engineers and Engagement Managers during launch week to ensure a successful customer onboarding.
Responsible for mitigating any potential project risks and escalating issues to the appropriate parties. Providing timely follow up with expected resolution dates.
Relay product features and can customize to the tenant's workflow. If the customer is unsure of the right workflow to put in place, offer accurate guidance to fit the specific needs of their business. Can effectively explain product benefits, risks, and limitations with little support.
Work with customers to understand their specific business requirements and needs. Be prepared to conduct or reinforce regular trainings with customers, enabling them on the different functions within the software that are customizable to their unique workflows
Speak to the advantages of our product versus the competition. Show knowledge of common industry nomenclature.
What you'll bring:
3 years of relevant experience in either software implementation, project management, and/or client relationship management preferred
Experience with ServiceTitan software a big plus
Exceptionally detail-oriented while juggling multiple tasks to successful completion
Ability to think several steps ahead and take proactive steps to address roadblocks and issues
Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
Proven ability to influence others and inspire confidence in your abilities. An exceptional communicator, both written and verbal, with strong interpersonal skills. High level of organization, goal-oriented, and can prioritize effectively.
Problem-solver and demonstrate the ability to overcome challenges with creative solutions. Take ownership of any tasks within the project plan to help support and deliver value to our customers.
Knowledge, and previous experience with SmartSheets a plus (not required)
Travel domestically & Canada up to 35% of the year. (Including Canada)
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $115,000 USD - $165,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
