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Help Desk Team Lead [JOB ID 20241024]

extra holidays

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Minimum 5 years advanced IT support experience, 2 years in a leadership position, Bachelor’s Degree or equivalent preferred, Experience with IT service management tools, Microsoft or Azure Certification preferred.

Key responsabilities:

Lead and manage the help desk team
Support customer interfaces in a 24x7 environment
Troubleshoot applications and operating systems
Handle multiple tasks under pressure
Ensure strong customer service orientation

Phoenix Cyber Cybersecurity TPE https://phoenixcyber.com/

11 - 50 Employees

See more Phoenix Cyber offers

Job description

Phoenix Cyber is looking for a Help Desk Team Lead to join our client delivery team. This is a remote, work-from-home position with the possibility of minimal travel within the continental United States.

Minimum of 5 years of experience in an advanced IT support role, with at least 2 years in a leadership position
Solid foundation in basic networking, application, database, and Linux and Windows operating systems troubleshooting from an end-user perspective
Strong communication and interpersonal skills
Demonstrated ability to manage and lead a team in a 24x7 operations environment
Excellent problem-solving and analytical skills
Ability to work under pressure and handle multiple tasks simultaneously
Strong customer service orientation and a history of supporting direct customer interfaces
Experience with other IT service management tools
Knowledge of network and server infrastructure
Experience with ticketing system
Strong technical skills in networking, application management, database management, and operating system administration

Requirements:

Bachelor’s Degree or equivalent and six years of relevant experience in a leadership role in end user support activities, ten years of IT-related and including six years of relevant experience in a leadership role in end user support activities.
Microsoft or Azure Certification preferred

Phoenix Cyber is a national provider of cybersecurity engineering services, operations services, sustainment services and managed security services to organizations determined to strengthen their security posture and enhance the processes and technology used by their security operations team.

Phoenix Cyber is an equal opportunity employer and complies with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act (VEVRAA), all amendments to these regulations, and applicable executive orders, federal, and state regulations. Applicants are considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.

Phoenix Cyber participates in E-Verify to confirm the employment eligibility of all newly-hired employees. To learn more about E-Verify, including your rights and responsibilities, go to https://www.e-verify.gov/