Headquarters Office, 625 State Street, Schenectady, New York, United States of America
Tuesday, October 22, 2024
At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a
Customer Experience CX, Sr. Service Designer to join #TeamMVP. This is the opportunity for you if you have a passion for design, self starter and energetic.
What's In It For You
- Growth opportunities to uplevel your career
- A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
- Competitive compensation and comprehensive benefits focused on well-being
- An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York
Qualifications You'll Bring
- Bachelor's Degree in Service Design, Experience Design, Business Process Design, or related field
- Certification or equivalent training in Service Design methodologies
- Minimum of 3-5 years of hands-on experience working as a Service Designer, User Experience Designer, or related experience in business process design
- Experience in the healthcare industry with a focus on customer experience or operations
- Experience with lean methods and mindset
- Experience with Miro or similar remote collaboration tools
- Curiosity to foster innovation and pave the way for growth
- Humility to play as a team
- Commitment to being the difference for our customers in every interaction
Digital Portfolio
- A portfolio that can be shared in a digital format (PDF or website) that demonstrates direct experience as a Service Designer and clearly outlines your role or contribution
Your Key Responsibilities
- Facilitate workshops and collaborative design sessions with cross-functional teams; including but not limited to persona development, customer journey mapping, and service blueprinting
- Lead the collaborative design of business resources to deliver exceptional experiences for our customers
- Focus on the frontstage actions, backstage actions, supporting processes and technologies that bring our customer experiences to life.
- Conduct qualitative research using ethnographic and participatory methods
- Providing guidance to our roadmap and design efforts to align with company goals
- Ability to maintain confidentiality and adhere to regulatory compliance issues as they exist and change from time to time
- Promote service design efforts, mindset, and methods through presentation and communication
- Mentor and provide training to others in the organization on the above areas to help increase our organizational understanding of UX strategy
- Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.
Where You'll Be
Virtual in Eastern or Central Time Zone
Pay Transparency
At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
Affirmative Action
MVP is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com .
Other Details
- Job Family Customer Service
- Pay Type Salary
- Min Hiring Rate $146,120.00
- Max Hiring Rate $155,000.00
