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 Appraisal Support Desk Specialist

Remote: 
Full Remote
Contract: 
Salary: 
45 - 55K yearly
Experience: 
Junior (1-2 years)
Work from: 
New York (USA), Texas (USA), United States

Offer summary

Qualifications:

High school diploma or equivalent; Associate's or Bachelor's degree preferred., 1-2 years of experience in customer service or administrative roles., Experience in mortgage, appraisal, or real estate is a plus., Proficiency with Reggora or similar platforms preferred., Strong communication, organizational and multitasking skills..

Key responsabilities:

  • Place and manage appraisal orders using Reggora.
  • Monitor status updates for timely delivery and compliance.
  • Provide client support for platform enrollment and navigation.
  • Resolve issues and manage escalations related to services.
  • Collaborate internally for query resolution and reporting.
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Logan Finance Corporation
51 - 200 Employees
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Job description

The Appraisal Support Desk Specialist is responsible for placing appraisal orders and tracking status updates through the Reggora appraisal management platform. This role ensures compliant fulfillment and delivery of appraisal orders by monitoring them throughout the process. The Specialist will provide administrative support to clients, guiding them in enrolling and using the platform and assisting in issue resolution. This role will also serve as a key point of contact for both clients and internal personnel, helping to resolve basic queries and manage escalations related to appraisal services.

Key Responsibilities:

  • Order Management: Place and manage appraisal orders using the Reggora appraisal management platform.
  • Tracking & Status Updates: Monitor the status of appraisal orders and ensure timely and compliant delivery.
  • Client Support: Provide administrative support to clients in enrolling and navigating the appraisal platform.
  • Issue Resolution: Serve as a point of contact for clients and internal teams to resolve any issues or escalations related to appraisal services.
  • Internal Communication: Collaborate with internal teams to address basic appraiser queries and escalate issues when needed.
  • Compliance Oversight: Ensure all appraisal orders comply with industry regulations and internal guidelines.
  • Reporting: Generate regular reports on the status of appraisal orders and escalate delays or potential issues to the appropriate parties.

Qualifications:

  • High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
  • 1-2 years of experience in a customer service, administrative, or related role. Experience in the mortgage, appraisal, or real estate industry is a plus.
  • Proficiency with the Reggora platform or other appraisal management platforms is a plus.
  • Strong communication skills (both written and verbal).
  • Excellent organizational and multitasking abilities.
  • Ability to work independently and as part of a team.

Skills & Competencies:

  • Detail-oriented with strong analytical skills.
  • Ability to manage multiple tasks and deadlines effectively.
  • Customer-focused with a positive attitude.
  • Problem-solving skills with the ability to manage escalations efficiently.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook).

Estimated Salary Range:

$45,000 – $55,000 annually, depending on experience and qualifications. Benefits may include health insurance, 401(k), paid time off, and opportunities for career development.

Job Category: Operations
Job Type: Full Time
Job Location: Dallas TX Hauppage NY Remote

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Microsoft Office
  • Verbal Communication Skills
  • Problem Solving
  • Analytical Skills
  • Multitasking
  • Teamwork
  • Organizational Skills
  • Detail Oriented
  • Problem Reporting

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