System Trainer

Overview

The System Trainer is responsible for conducting site visits and/or remote meetings with agency partners to deliver training on our systems, Epic/ Benefit Point, and/or AMS360 databases in preparation for conversion. The System Trainer is an integral part of the Transformation Team, perform planning and organization of system implementation and consultation, and communicating regularly with the team on progress.

The Ideal Candidate

• You are a skilled professional who is the epitome of professionalism and customer service.
• Exceptional ability to problem solve and anticipate solutions.
• Excellent analytical, problem-solving, communication, and organization skills.
• Attention to detail and the ability to display positive attitude, empathy, and patience while training others.
• Willing to travel up to 70% domestically over the year through 2025 for training onsite.

If this sounds like you, we invite you to keep reading and apply!

What You'll Do

• Perform planning and organization of system implementation and consultation.
• Monitor progress and conduct needs analysis with assigned agencies.
• Update workflows and verify technical accuracy of documentation.
• Write, design, edit, and maintain documentation, training materials, job aids, and videos.
• Prepare/Verify the quality of training materials and documentation.
• Deliver onsite and/or remote training courses for introductory and intermediate-level users.
• Provide timely and detailed responses to agency partners’ requests for support and assistance.
• Manage multiple projects at once with detailed plans and due dates.
• Demonstrate a strong, positive, customer service-oriented approach with interactions and in training activities.
• Evaluate results and initiate changes to meet organization objectives.
• Willing to travel up to 70% domestically over the year through 2025 for training onsite.

What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:

• Competitive base salary.
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days.
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options.
• Company match 401(k) plan – 50% up to 6%!
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers.
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists.
• Pet benefits & discounts.
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout our company.

What You'll Need

• Bachelor's degree (B.A.) from four-year College or university; or two to five years related experience

and/or training; or equivalent combination of education and experience.

• 2 years of Applied® Epic insurance agency management system experience preferred.
• Minimum of 2 years of Applied® Epic training experience.
• Working knowledge of Benefit Point, Indio®, CSR24®, Tarmika, Ivans and/or Epic Quotes®

preferred.

Grow, with us

AssuredPartners is committed to embracing diversity, equity, and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives, and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!