What You'll Do...
What you'll do... :
Looking for a place where your hard work can contribute to the level of quality service associated with the largest tax preparer in the industry? Come join H&R Block! This is your chance to join our organization and become part of a known and respected brand. H&R Block is America's 4th largest retail organization and has been focused on quality client service for more than six decades.
As a Virtual CSC Instructor -S, you will be responsible for assisting with, preparing for, and facilitating training to the call center agents supporting the Client Service Organization and Field Technology Support call centers. You will administer polls/learning checkpoints and monitor agent participation. Adhering to the company’s policies and procedures is essential.
Day to Day, You'll...
- Deliver effective training courses and performance support materials in an adult learning environment for call center agents. The training is typically at an intermediate level. Identify learning objectives for each course and ensure courses are aligned with business unit strategic objectives.
- Work with a Senior Training Developer to select appropriate instructional delivery methods that match to intended learning objectives.
- Provide input, when requested, on training needs assessments and job/task analysis to support ongoing development and improvement of training courses.
- Use the standard report results template to share progress on training programs with leadership team.
What You'll Bring To The Team...
Education:
- High school diploma or equivalent
Work Experience:
- 2 years Minimum related work experience
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range Minimum
15.87
Pay Range Maximum
24.04
About H&R Block...
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
