Remote Responder

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!

Who will you be working with?

As a member of the Wabtec Freight Services Organization, you will be responsible for helping our customer (Canadian Pacific Kansas City) maintain the reliability of their locomotive fleet by providing technical support and advisement to their Reliability and Maintenance teams. You will be part of the Wabtec reliability team all working to support the customer in troubleshooting challenging technical issues on various locomotive platforms.

How will you make a difference?

In this role, you will be responsible for working closely with our customer to diagnose and troubleshoot Tier 4 locomotives on customer property.  This position will work on-site at our customer’s facility and will require travel to other sites in your country as needed. You will be required to review locomotive data via incident logs and repair history to provide a detailed troubleshooting plan in conjunction with the customer’s local technical team.

What do we want to know about you?

• Bachelor’s Degree from an accredited College or University. Technical Diploma or Degree is preferred
• Technical expertise across all locomotive subsystems including traction, engine, cooling, distributed power, air systems on both the electrical and mechanical front
• Technical experience on all Wabtec locomotive types – specifically the Tier 4 product line
• Ability to read a locomotive incident logs, review history and diagnose a likely root cause
• Strong communication skills, attention to detail and accuracy, strong analytical skills and problem-solving capabilities
• Ability to manage multiple priorities
• Customer service or contract experience
• Experience in Microsoft Office Applications – Word, Excel, Powerpoint, Outlook, Access
• Strong influential skills
• Leads by example, demonstrating integrity, professionalism and a strong work ethic.
• Ability to travel up to 60% as required for business or customer needs

What will your typical day look like?

• Participating in daily customer reliability meetings to understand locomotive reports over the last 24 hours
• Review history, incident logs and field information to diagnose problems on the locomotive, including customer communication
• Warranty administration and teardown report analysis
• Root cause analysis on failed components
• Working with engineering & manufacturing teams on key systemic issues as required
• Customer training and support across various shop locations
• Participating in regular safety drills, discussions both internal and external
• Wearing of the proper safety equipment and following all EHS rules/policy’s

What about the physical demands of the job?

• High understanding Safety awareness and a strong safety culture
• Sitting or standing for hours in front of a computer, typing and operating
• Getting on / off locomotives safely
• Walking on hard and sometimes uneven surfaces
• Walking up and down stairs
• Wearing all required personal protective gear (hardhat, steel toe boots, ear plugs, eye protection) throughout the day
• Speaking and hearing
• Ability to obtain Wabtec’s Level 2 Technical Certification in prescribed time from hire (usually 12-18 months) if not already certified

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

Wabtec offers a comprehensive benefits plan including vacation, health, dental, and retirement

Wabtec will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background check.

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.   

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Who are we?