Customer Solution Center-Technical Consultant

Customer Solution Center-Technical Consultant

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

   

We are looking for Customer Solution Center-Technical Consultant to join our team!

How you will make your mark:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .

• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.

• Review and may resolve complex business issues.

• Excellent communication skills. Add case resolution to KMS.

• Understand and utilize Information Technology Information Libraries (ITIL).

• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

• Partner frequently with the Sales Pursuit team.

About you:

• 3-5 years experience in relevant technologies and customer environments.

• Relevant industry qualification where applicable.

• Excellent verbal and written communication skills in language to be supported.

• Experience in troubleshooting in a technical environment.

• Excellent analytical and problem solving skills.

• Software and hardware knowledge of computing, storage and peripheral devices.

• Advanced proficiency with case management databases and tools.

• Superior customer service skills.

• Phone and remote support.

• Partners frequently with the Sales Pursuit team.

• Ability to solve and document solutions for usage of other technicians and customers.

• Ability to mentor new agents.

• Ability to lead resolution activities with escalated customers.

• Ability to contribute to technical action plans.

• Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

#operations

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Specialist

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.