Field Service Engineer Des Moines, Ia.

Purpose of this Position

The primary purpose of this position is to provide customer service for our customer base in an assigned territory or region. This requires daily travel to and from customer sites to install, maintain, troubleshoot and repair Videojet printers.

The individual accepting this role would need to demonstrate a demeanor that aligns with Videojet’s Core Behaviors, including but not limited to a customer service mindset, technical aptitude, administrative and professional communication skills.

The individual in this role must seek to learn and continuously improve upon the skillset needed to meet and exceed customer needs and expectations in their region, thus accelerating growth of service agreements and service revenues.

Key Responsibilities

• Comply with all safety regulations and reporting requirements to help ensure the safety of all associates and others we work with or around daily.
• Grow Videojet revenues through superior service and attainment of contract agreements.
• Routinely following up to ensure customer expectations are exceeded by closing or escalating all outstanding issues.
• Contribute to teamwork atmosphere by demonstrating core behaviors.
• Expense management and timely completion of expense reporting.
• Management of trunk inventory.
  
  
  

Key Competencies

• Effective communication and listening skills
• Sense of personal Integrity that drives ethical behavior
• Strong deductive reasoning/problem solving skills (able to follow standard work processes)
• Demonstrated time management and organizational skills
  
  
  

Requirements

• Ability to travel, including occasional overnight travel (initial training requires consecutive weeks in Wood Dale, including weekends)
• Up to two years of technical experience
• Basic computer/technical skills (can use email, software, phone apps, Microsoft Word)
• Compliance with PPE, safety and registration requirements of customers.
• Ability to perform and/or tolerate all physical requirements of the job with or without accommodation, including but not limited to:
• Lifting and carrying up to 50 lbs.
• Twisting, bending, pushing, pulling, climbing, walking and kneeling.
• Standing and/or sitting for extended periods of time.
• Use of hand tools and manual dexterity.
• Exposure to a wide variety of manufacturing environments, including but not limited to: food, food processing, animal processing, heat, humidity, cold, noise, and dust.
  
  
  

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $27.00 - $30.00 USD per hour. This job is also eligible for Commission Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.